Status :
Permanent – Full time
Job Category :
Customer Service
City :
TORONTO
Province :
Quebec
Annual Salary / Hourly Rate :
N/A
Number of positions to be filled :
1
Application Deadline: :
2022-04-05
Description :
As Manager, Customer Experience, you will manage, supervise, coach and develop Customer Experience staff in the performance of a broad range of customer service touch point activities related to stations operations, including: overseeing day to day employee activities, conducting employee performance and regulatory audits, overseeing Union Station staffing levels, on time departures, handling emergency responses, customer issues and platform management, as well as maintaining ongoing external shareholder relationships. This position is required to travel approximately 35% of the time.
Key Responsibilities:
Requirements :EDUCATION AND EXPERIENCE:
COMPETENCIES:
Why choose VIA Rail?
What our employees love:
Condition of Employment:
VIA Rail thanks all applicants for their interest, however only those selected for an interview will be contacted. VIA Rail is an employment-equity employer and encourages all qualified candidates to apply. VIA Rail Canada is proud to be a military friendly employer.
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