Vivid Machines
Location: Toronto, ON or New York State
Bring the Future to Fruit Farming.
Vivid Machines is an innovative venture backed start-up that helps fruit farmers produce more food and less waste with our proprietary sensor and computer vision system. We’re extremely passionate about supporting growers with the tools they need, as we continue pursuing our dream of taking farming to new heights.
We need an amazing Director of Customer Success to help ensure operational excellence as we grow relationships with existing customers, and rapidly scale. If you have experience building the strategy and processes to support stellar customer onboarding and management and implementing with a high-performance team excited to learn and grow, you’re what we’re looking for! Ideally, you love the outdoors, are willing to travel, and have a high technical aptitude.
We value excellence, determination, curiosity, innovation, and most importantly, passion. We pride ourselves on being open-minded and decisive, with a keen ability to iterate quickly and deliver. We exist to help make farming easier and contribute to solving global food security. We are here to bring the future to fruit farming.
What we do
By leveraging advanced vision sensors and state-of-the-art machine learning, we provide fruit farmers with plant-specific insights, capturing previously unobserved and invisible features to improve yield and product quality.
Why our teammates love working here
You can’t build out the future of fruit farming without getting your hands on the latest and greatest computer vision and AI technology. At Vivid Machines, you are embarking on a journey that will evolve an entire industry, and our drive to make this vision a reality is unstoppable. Just 2 years in, Vivid Machines is working with fruit producers in the US, Canada, and New Zealand.
You collaborate with great minds in the pursuit of excellence.
The only thing greater than the innovative products at Vivid Machines is its people. You are an expert in your trade, alongside your team. Vivid Machines employees are born leaders fuelled by passion and the desire to help change the world for the better. While you will enjoy the occasional good escape room, farm retreat or team patio lunch, it’s the clarity of your purpose that brings you closer to your colleagues.
You share daring ideas that will become state-of-the-art products.
Vivid Machines combines the speed of a scrappy start-up with the level of knowledge you’d only find in a corporate C-Suite. Here, you are free to bring new and bold ideas to the table. You can experiment and iterate to perfection without having to worry about being bogged down by pending approvals, pointless meetings, or slow turnaround times. You are here because you are motivated, curious, and therefore trusted to help create a product that goes on to make agricultural history.
Perks and benefits
- You will be offered competitive compensation, including benefits and stock options,
- 4 weeks of paid vacation, and we’ll encourage you to take it!
- Company-sponsored team events and retreats
- You can help build an amazing product in a company that plans to change the world
What we’re looking for
To help manage the rapid growth of our customer base and ensure operational excellence and continued customer happiness, we are looking to hire an experienced and passionate Director of Customer Success to develop field operations and customer success strategies, manage the day-to-day of the Field Operations Team and communicate customer needs to the engineering and product teams.
- The success of this position depends on operational excellence.
- Build processes that meet our business objectives and ensure compliance.
- The ability to overcome operational obstacles related to weather, geographies, and employees. hardware and software developments, with common sense and an understanding of execution.
- Accountable and able to work in a fast-paced results-driven environment.
- Comfortable with change and quick actions needed when necessary.
- You will be expected to learn all the technical aspects of our sensor system and be able to solve problems reliably and effectively in all field situations.
- An excellent communicator and listener able to effectively communicate and convey critical information to customers and internal teams.
- Results-driven with a focus on defining, achieving and managing departmental OKRs.
- Identifying, training and developing leaders within the company and setting them on a path for management.
- Customer-first focus.
- Solid understanding of technology and willingness to learn, including reporting and analytics.
- Degree in agriculture and/or engineering an asset.
- Experience managing a team and customers in person and remotely.
- Passion and a willingness to step into other leadership roles as the company grows and evolves.
- Valid passport and driver’s license.
- Enjoy spending time outdoors.
What you will be doing:
- Building and managing the Vivid Field Services Team.
- Working closely with Customers to quickly resolve issues, identify opportunities, and ensure an amazing customer experience.
- Orchestrating the Field Services Team to ensure support across geographies and seasons.
- In season, working directly in Clients’ orchards supervising field reps, managing equipment, in-field support, and overseeing the quality of customer data.
- Creating and implementing OKRs for the Field Services Team in collaboration with the CEO.
- Working with the product team to ensure a customer focus in product development.
- Collaborate with the product and engineering team to refine SLAs, ticketing, and customer support processes.
- Ensure Field Service processes that prioritize clean and efficient data collection.
- Investigating and resolving customer complaints.
- Some travel required
Bonus points
- Experience with IoT devices and SaaS services,
- Have some experience related to agriculture,
- Experience operating and tinkering with machines.
We have a new office workspace in Toronto, and are following COVID-19 safety guidelines and do enable flexible work arrangements.
People from all backgrounds can succeed at Vivid Machines. We believe differences and diversity help build excellent businesses.
Why do you want to work at Vivid Machines?
- As an early employee of a VC-backed company, you will have the opportunity to help shape the company vision, culture and products,
- You can help build an amazing product in a company that plans to change the world,
- You will be offered competitive compensation,
- Competitive benefits package,
- Open, friendly, collaborative company culture,
- Company-sponsored team events and retreats,
- Free drinks and snacks.
Where to from here?
We want to ensure it’s a good fit on both sides, so you get a job you love, and we offer you a place you’re proud to work at.
Vivid Machines is an equal opportunity employer committed to providing a working environment that embraces and values inclusion and diversity.