Volvo Cars Looking for Port Quality Manager, Vancouver at Vancouver, British Columbia, Canada Full Time

At Volvo Cars, we have bold targets when it comes to innovation, sales and customer experience, and we’re developing new technologies to lead in safety, autonomous driving and electrification. If you want to grow together with talented people creating a new automotive future, we have a job for you.

Volvo Car Canada Limited (VCCL) is seeking a Port Quality Manager to address all quality issues that

arise in the Port of entry in Vancouver. This role will support the local Canada Sales Operations and

Distribution team, but also cross collaborate with our Americas Quality & Customer Satisfaction

department. This role will report into the National Sales Operations Manager with a dotted line to the

Quality organization. This role acts as an on site Quality Manager to address all quality issues that arise in the Port of entry.

__________________________________________________________________

Primary Responsibilities:

• Quality
• Perform product quality audits on all products in all areas (Storage, processing, load lines, etc.)
• Ensure Port Processor adheres to all documented Quality processes and reports deviations
• Report quality trends, emerging issues via TIE system
• Manage all Factory initiated Port Actions (PAM)
• Provide sales company initiatives with support via Port Action Request
• Support Port Installed Accessory program
• Ensure vehicle maintenance is performed as required while vehicles are stored in Port of Entry (POE)
• Manage “Offline” units and vehicle repairs (Body and Mechanical)
• Logistics
• Monitor vessel arrival schedules and ensure Port Processor is aware of incoming volumes
• Acquire Vehicle Invoices for all incoming vessels from the Price File Management team
• Supply vehicle invoices to our Customs agent (UPS) to obtain Customs Approval for releasing of vessels at Port
• Send each vessel’s manifest in VBOX ahead of arrival
• Arrive and Customs Clear each vessel, once documentation is received
• Rank vehicles as and when priority VINs are requested from the distribution team and ensure prompt completion
• Manage all dwell times from first point of rest through until load/truck lines
• Manage cross functional daily call with CN/Port Processor and all relevant team members to ensure any issues are identified and resolved
• Maintain the stock and reordering of French Literature from Sweden
• Support US production of Canada market vehicles with any market specific actions, processes or changes required

Responsibility

• Ensure rapid reporting and resolution of issues affecting product or process quality
• Ensures vehicles from (Port of Entry) POE are repaired, upgraded and accessorized within designated lead-times
• Effectively Manage the Port Installed Accessory Process, including system setup, verification of port instructions, training of port personnel, and follow-up on audit results
• Cross-functionally work with Sales planning and Outbound Logistics for current and future POE requirements to support wholesale and company objectives
• Cross-functionally work with Accessories for current and future POE requirements to support the company’s accessory objectives
• Cross-functionally work with necessary groups for current and future POE and processing facility requirements to support company objectives
• Coordination with Sales Planning and Outbound Logistics to ensure Quality goals and Wholesale goals are aligned
• Ensure correct handling of products in the Port of Entry (POE) and processing facility, including leading the port personnel by example, supporting Volvo’s core values
• Ensure vehicles being released from the processing facility meet Volvo standards and guidelines
• Continually manage offline vehicles
• Provide the processors and transit carriers with technical support / expertise
• Ensure rapid reporting and resolution of issues affecting product or process quality by providing feedback regarding vehicle/pipeline issues via Technical Information Exchange (TIE)
• Work closely with the Volvo factory teams and the local Engineering teams for proper quality follow-up
• Perform Port Quality and Port Process Audits
• Support all Market Required Activities (MRA), Port Action Mails (PAM) and Port Action Requests (PAR)
• Ensure vehicles from the processing center are repaired, upgraded and accessorized within

designated lead-times

Authority

• Authority to block cars in the distribution flow that do not meet Volvo specifications
• Authority to launch all necessary port actions and activities to ensure Volvo specifications are fulfilled
• Access, usage and development of all relevant systems i.e. DSA, QW90, TIE, VBOX, VIDA, Microsoft Office products and computer hardware
• Authority to classify damaged cars and block cars that do not meet Volvo specifications

Competence Requirements

• Demonstrate leadership skills, acquired through 5 or more years in leadership positions on crossfunctional teams
• Extensive knowledge in Quality systems and processes
• Technical knowledge which is normally acquired through a degree from a technical college or at least 5 years as a service technician or service manager
• Knowledge of Volvo Repair methods and tools a plus
• Thorough knowledge of automotive manufacturing and wholesale operations which is generally acquired through a minimum of 5 years working with the Volvo product or similar
• Basic knowledge of proper body and paint repair procedures
• Basic knowledge of warranty policy and procedures
• Ability to display a good understanding of the organization’s mission, goals and strategies
• Ability to anticipate and prepare for changing priorities or unexpected situation
• Ability to make quick, proper decisions even under difficult situations and meet stringent deadlines
• Push for continuous improvement by looking for new and innovative solutions to problems
• Ability to set high standards for quality and meet strict deadlines while juggling competing priorities
• Excellent communication skills, to persuade and negotiate. via phone, in person, and presentations
• Ability to work well in a team environment to solve difficult problems
• Ability to utilize PC to communicate, analyze data, track trends, and retrieve information
• Ability to measure results and take corrective action when needed
• Strong Microsoft suite (Excel, PowerPoint, Outlook, etc.) experience with the ability to quickly learn additional software programs.
• Ability to travel
• Other Duties as assigned

The Successful Candidate:

• Will possess 5 years or more of experience in the automotive business with specific experience in an automotive OEM and/ OR equivalent quality assurance and logistics process.
• Will have a working knowledge of automotive technology, which may be acquired through formal or informal experience.
• Is self-motivated and able to drive tasks to completion with minimal oversight
• Is a team-player who can drive business objectives through consensus agreement
• Is able to travel domestically within the assigned territory with frequency and is able to

occasionally travel internationally.

SALARY & BENEFITS:

The estimated compensation for this position ranges from $100,000 – 120,000(annually). The rate of pay offered will be dependent upon a range of factors such as a candidate’s relevant skills and experience, education and certifications, and other organizational needs. In addition, there is a comprehensive benefits package including but not limited to: medical, dental, vision, retirement plan with employer contribution and employee lease car program.

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them.

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.