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Date: Nov 16, 2022
Location: Remote – Canada, CA Winnipeg, MB, CA, R3C-1A8
Company: Wawanesa Insurance
We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you will decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both; however, you must live near the work site/territory and able to travel by ground as much as necessary.
The Wawanesa Mutual Insurance Company, founded in 1896, is Canada’s largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada. With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States. Wawanesa is thrilled to be named one of Canada’s Best Employers by Forbes for 2022. This certification recognizes us as a leading employer and reinforces that we’re a company that values our people for who they are and the work they do to support our customers, communities, and brokers. Wawanesa is also a Manitoba Top Employer for 2022 recognizing that we are an exceptional place to work. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
Working under general supervision, this role supports Wawanesa’s success by providing a superior customer experience to customers in response to their inquiries on their policies to maximize client retention. This role is responsible for handling and resolving client concerns in an empathetic and understanding manner and delivering administrative support including the processing of various changes on in-force client policies.
Job Responsibilities
- Acts as the main point of contact for the Life Services operations
- Participate in Call Centre group for incoming client and agent calls
- Monitor and respond to customer service inquiries within company service levels
- Prepare correspondence and documents for a variety of audiences, including clients, agents, and external parties
- Coordinate and process ongoing policy changes for in-force policyholders
- Maintain records of all customer interactions, recording details of inquiries, complaints and the action that was taken
- Assist with sorting and filing various department documents and files
- Investigate and report systems-related service issues
- Perform other duties as assigned
Qualifications
- Minimum two (2) years’ experience in an administrative or customer service capacity in a call centre environment is required.
- Willingness to enroll in, actively working towards or completion of the ACS and/or ALMI designation is an asset.
- Strong computer skills and knowledge of the Microsoft Office suite is an asset.
- Ability to read/write/speak (bilingual) in French is required
- Demonstrated adherence to strict confidentiality and privacy of information policies
- Good communication skills, both written and oral, with the ability to communicate at the right level for the audience, including telephone skills.
- Creative and effective problem-solving skills to interpret the needs of customers and resolve their issues, with the ability to conduct detailed analysis of information from numerous sources, and to select and implement best solutions
- Good attention to detail with the ability to review information carefully and comprehensively.
- Comfortable working under pressure and handling stressful situations in a professional manner
- Good time management and organization skills with the ability to establish priorities and meet deadlines, while being flexible in times of pressure and change
- Ability to contribute to a positive work atmosphere in a deadline driven environment
- Ability to work shifts between the hours of 7:30am – 6:00pm Monday to Friday, CST
#LI-Remote
Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets.
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, jobs@wawanesa.com.
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
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