Who we are
WELL is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients.
WELL’s practitioner enablement platform includes comprehensive end-to-end practice management tools, including virtual care and digital patient engagement capabilities, Electronic Medical Records (EMR), data protection services, and Revenue Cycle Management (RCM) through our DoctorCare solution.
WELL owns and operates Canada’s largest network of outpatient medical clinics serving primary and specialized healthcare services and is the provider of a leading multi-national, multi-disciplinary telehealth offering.
The opportunity
DoctorCare, under WELL Health’s Billing and Back Office Division, is disrupting how billing services are delivered to doctors across Canada. Our solutions streamline operations, easing administrative burdens and enabling doctors to focus on what really matters: cutting wait times and improving the delivery of care and the patient experience.
Our solution, Practice Care by DoctorCare, helps doctors optimize the performance of their medical practice by providing actionable insights and automated billing, alleviating the need to understand complex patient enrolment and funding models so doctors can maximize their revenue potential every month.
Right now, we are launching a brand new subscription product, Patient Care. Our new solution identifies patients who require screening and proactively contacts them with regular reminders. We aim to increase preventive care for hundreds of patients – all with zero administrative burden on doctors’ practices.
To ensure the success of this new product, we are looking for a Customer Success Manager (CSM) to join our best-in-class team in Ontario. As our new Customer Success Manager, you will connect with our growing customer base to increase engagement, provide exceptional guidance and support, and ensure a positive experience with our solutions.
Who you are
You may be a customer support associate, or you are already a CSM. Either way, you want to make an impact in supporting healthcare providers in Canada. You are comfortable speaking with clients and working (virtually) alongside them to understand their existing practice. You love bringing automation and technology to help people improve workflow and outcomes. You want to support doctors’ offices by providing a solution and service that enables physicians to focus on patient care.
This hybrid opportunity requires the flexibility to attend in-office meetings in Toronto regularly.
What’s in it for you?
Impact and opportunity. Focusing on our Ontario client base, you will connect with doctors to share insights on how we can save them time, frustration, and money. Dedicated to this service line, you will become a subject matter expert and go-to resource for a growing roster of clients.
Influence. You will join us during the early days of launching a groundbreaking product and take on the role of product tester and champion, gathering invaluable user experience insights. Your feedback and insights will be vital in how we continue to position and expand upon new and existing products.
Career Development. You will have direct, meaningful coaching from industry experts and gain opportunities to challenge yourself in a dynamic environment. This is the first point to growing your career here; it is a starting point and a proven way to broaden your knowledge of our medical system and healthcare structure.
You will:
Here’s what you bring:
Why join us?
Healthcare is our sector, and we know that for WELL to be a winning team, we must provide an open environment to prioritize health and wellbeing and multiple resources to discuss mental, physical, and psychological needs openly. From the CEO to the newest hire, everyone comes together as part of our culture of respect, openness, support, and communication. We unite to empower each other to be the best we can be.
We recognize that the best way to serve our diverse patient communities is by reflecting that diversity. With almost 65% of our team members identifying as female and 70% of our leadership identifying as a visible minority, we are proud of our diverse, equitable and inclusive organization.
What you can expect from our interview process:
Apply now.
Interested in applying but worried you don’t have it all? At WELL, we know not everyone gains their experience following a traditional path. If you share our values, want to make a difference in healthcare technology solutions, and meet 70% of the qualifications, we encourage you to apply. Express your interest here.
WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way! Accommodations are available on request for candidates taking part in all aspects of the selection process.
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