Westcan Advanced Communications Solutions Looking for Service Administrator at Terrace, BC Full Time

Company Background

Founded in 1977, Westcan ACS has evolved from a simple two-way radio shop into an industry leader in the design and integration of critical wireless communications systems. Our Company provides engineered solutions, project management, maintenance, and service of the most advanced industrial wireless projects in Western Canada.

The Opportunity

The Operations Department is seeking an individual who is thrives in a fast paced office environment and enjoys problems solving. The ideal candidate is detail oriented and able to work with multiple stakeholders. As an Service Administrator, you will gain a well-rounded experience with respect to the inner operations of a business; everything from purchasing products and service, selling solutions to end clients, and managing large projects. We are seeking either part time or full time employees.

Responsibilities & Duties

• Serve as the first point of contact to customers and process inquiries regarding radio repairs plus service requests

• Process incoming service requests via phone, email, online request form, or walk ins
• Receive incoming repairs, process outgoing repairs for pick-up and coordinate with customers for pickup when service work is completed
• Prepare internal and external documentation for warranty claims
• Assist with service requests and scheduling the work
• Able learn to use a ticketing system, dispatch software, and ERP software
• Administer and maintain all internal billing for the Service Department
• Generate reporting on business analytics using data from various sources

• Works alongside with the Service and Rentals department
• Maintain a professional and tidy front service area

Qualifications

– 2+ years work experience
– Post secondary or equivalent education preferred
– Experience with service teams and vehicle installations is preferred but not required
– Strong interpersonal, written and verbal communication skills
– Great attention to detail
– Experience using MS Excel
– Overall competency and high comfort level with technology.
– Analytical and critical thinking ability

What we offer

Our success is built on the drive and dedication of our people. As we grow, there will be many opportunities to advance your career. And, we’ll take care of you along the way. Here’s how:

– Competitive salary + paid vacation days
– Comprehensive medical and dental benefits
– RRSP with company match
– Ongoing training and professional development.

Full-time hours: 40 per week

Job Types: Full-time, Permanent

Salary: From $40,000.00 per year

Benefits:

• Casual dress
• Dental care
• RRSP match
• Vision care

Schedule:

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (preferred)
• receptionist: 1 year (preferred)

Application deadline: 2022-04-27
Expected start date: 2022-05-02