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POSITION TITLE:
Field Service Technician 7&7 Shift
DEPARTMENT:
Service
POSITION
At Western Star Trucks North, we believe truck drivers are essential in keeping our world moving – it’s why we’ve dedicated our business to helping others succeed.
We are a full-service heavy-duty truck dealership, offering new truck sales, parts, service, and body shop work. What started out as a family-owned and operated business all the way back in 1987 has now grown to a group of companies with dealerships with 3 main cities in Northern Alberta.
We believe in building relationships with our customers and getting to know their unique needs. We’re big on communication, keeping our customers and co-workers in the loop every step of the way. And finally, we give a damn. We want our customers to know we care about them and their truck, every step of the way.
Western Star Trucks (North) Ltd. believes in hiring and retaining the best by offering a positive open work environment, Competitive Compensation, Full Benefits including RRSP/TFSA Matching. Opportunities for career development. Fun and inclusive culture!
Western Star Trucks (North) Ltd. Provides paid industry training to Expert certify all our Technicians in Western Star, Detroit Diesel, Cummins and Allision. These certifications are premium paid!
We are looking for Field Technicians to operate our fully tooled Service Field unit.
The Field service heavy-duty Technician is responsible for the repairing customers equipment and trucks in the field.
EXPERIENCE REQUIREMENTS:
- Constructs, installs and repairs equipment and trucks.
- Diagnoses equipment/trucks problems and determines repairs needed.
- Demonstrates continuous effort to improve operations, decrease turnaround times and streamline work processes.
- Perform daily safety and maintenance checks.
- Repairs, overhauls, maintains and services diesel-powered vehicles and heavy trucks.
- Repairs, overhauls, maintains and service fuel injection systems, exhaust systems, cooling systems, air conditioning systems, lubrication systems, engine control systems, major internal engine repairs or overhaul, installation of engines.
- Repairs, overhauls, maintains and services drive trains and final drives, hydraulic transmissions, power take-offs, tracked vehicle suspensions and steering, vehicle brake systems, wheel-mounted vehicles suspension and steering.
- Adhere to workplace safety policies, regulations and compliances.
- Communicate any unsafe conditions or accidents/injuries in a timely manner to the supervisor to facilitate prompt correction or reporting.
- Check equipment for proper performance and inspection equipment to detect faults and malfunctions.
- Repair and adjust hydraulic pumps, safety valves and any other necessary mechanical components.
- Diagnose defects in heavy duty equipment.
- Diagnose and faults or malfunctions using computerized and other testing equipment to determine extent of repair that is required.
- Inspect, repair and adjust gasoline and diesel-powered units.
- Perform mechanical repairs on equipment in the shop and road calls when required.
- Operate automotive servicing equipment i.e.: A/C recycler, etc.
- Installation of new and added on equipment.
- Electrical and hydraulic troubleshooting and diagnostics.
- Accurate completion of work orders and time sheets.
- Install and align engines on machinery.
- Repair mechanical transmissions, drive trains and final drives.
- Travel to destinations to repair customers equipment.
- Repairs cable operated working attachments, winches, compressors, pumps, etc.
- Test repaired equipment for proper performance.
- Clean, lubricate and perform other maintenance works.
- Instruct and supervise apprentices.
- Keep detailed and accurate maintenance reports and documentation of the assigned service truck.
- Maintain a working knowledge of changes in technology and repair techniques.
- Other mechanical repair work as needed.
- Test driving of customer vehicles.
- Long hours of driving.
QUALIFICATION:
- Ability to work independently and as a member of a team
- Be Professional and Great with Customer Service
- Ability to Multitask
- Ability to work flexible hours to accommodate departments demands
- Class 3 Drivers License
- Q Endorsement considered an asset
- Journeyman Certificate
- Valid CVIP ticket for Commercial truck & Trailer is considered an asset
- Manufacturing certificates related to equipment we represent considered an asset (Western Star, Freightliner, Detroit, Cummins, Eaton, Cat, or Meritor)
- Vacuum truck repair experience considered an asset
