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Westerra Equipment has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Westerra Equipment services industries such as warehousing, milling, construction, forestry, recycling and more with their equipment needs. Join our award-winning company and experience working at a Gold Certified Canada’s Best Managed Company, and one of BC’s Top Employers. The Parts Person supports the Parts Department by handling parts sales, shipping & receiving of inventory, lookup and sourcing of parts and opening and closing of invoices, core and warranty returns.
Key Responsibilities:
- Interact with customers (internal/external), catering to their specific requirements and addressing queries;
- Sell parts to meet the customer’s needs and repair the problem;
- Follow up on customer orders and complete tasks as assigned by the manager and/or outlined in our SOPs;
- Record all parts sales transactions in our operating system;
- Professional communication via phone, email and in person with customers per our CES Standards;
- Supports the Parts Department including the shipping & receiving of inventory, lookup and sourcing of parts and opening and closing of invoices, core and warranty returns;
- When working the parts counter, follows prescribed cash, credit, and cheque SOPs of the dealership;
- Processes cores, warranties, and new return merchandise as required at a point of sale;
- Maintains the retail sale floor and displays to meet or exceed the dealerships standards;
- Assists in keeping the parts department, inventory warehouse and shipping & receiving clean and orderly;
- Attends training as prescribed by management to maintain proficiency in his/her job description;
- Demonstrates a positive team attitude with a willingness to learn;
- Uses dealership equipment and resources safely and proficiently;
- Other duties as assigned.
Knowledge, Skills and Abilities:
- Should have good interpersonal skills for interacting with customers and understanding their requirements;
- Above average computer skills to include: Microsoft Office, Outlook, Word, Excel. Knowledge of Softbase operating system preferred, but not required;
- Should have the aptitude of working in a team;
- Knowledge of warehouse and material inventory controls, procedures and practices;
- Physical capabilities necessary to perform the duties of the position, including the ability to lift in excess of 50lbs;
- Valid Driver’s License with safe driving record.
- Completion of Grade 12;
- 2-4 years’ experience related training and experience;
- Experience in an Automotive/Industrial parts department will be considered an asset.
Compensation package:
- Salary between 50, 000 – 70, 000 per year, depending on skills and qualifications
- 3 weeks vacation
- Extended benefits
- RRSP Matching plan
Values:
- Build trust – with customers and each other;
- Be a team player – commit to working together to win;
- Be customer-focused – “wow” customers so they become raving fans;
- Support community – care for our people, our community and our planet;
- Deliver results – know what you need to do and get it done.
Working Conditions:
The Parts Person is based out of the Nanaimo office and works 40 hours on average per week Monday to Friday.
- By applying, you consent to share your name and email with our third-party assessment provider only for assessment purposes if any employment assessments are required. Your data will be treated confidentially and not used for any other purpose. Your participation is optional. If you have concerns, contact our HR department.
- Due to the volume of applicants, only those candidates shortlisted will be contacted. Thank you for exploring career opportunities with Westerra Equipment.
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