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Employment Type: Full Time Hourly
City: Calgary, AB (YYC)
Posting Open Date: 12/14/2023
Posting Close Date: 12/21/2023 (Please note the posting will close at 9:59pm MST)
We are proactively hiring candidates for anticipated upcoming vacancies.
Why WestJet:
Every WestJet journey has the potential to enrich lives; a career with us is no exception.
WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we’re going global.
Join us and love where you’re going.
Why WestJet:
Every WestJet journey has the potential to enrich lives; a career with us is no exception.
WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we’re going global.
Join us and love where you’re going.
What this role is all about:
At WestJet, the Cabin Crew Member is a safety critical role. The role of a Cabin Crew Member is to balance delivering a remarkable guest experience while maintaining compliance with our regulated safety standards. Cabin Crew Members are ambassadors, they are what makes us WestJet. We’re looking for candidates who embody our corporate values, who live them whether they are at work or play. You are there to ensure the safety of our guests, while creating the experience our guests have come to know and love about WestJet.
What you will bring to the team:
- You will ensure the safety, security, and comfort of all guests, which includes enforcing and following standard operating procedures to ensure compliance with WestJet and Transport Canada regulatory requirements.
- You are a true customer ambassador
- You are a multitasker and are comfortable working in a fast-paced and time-sensitive environment, with a positive attitude.
- You understand the importance of safely performing on-time and bring a proven track record for punctuality and reliability.
- You are a traveler and are flexible to be away from home up to five (5) nights at a time.
- At WestJet, a second language is a true asset. As Canada’s favorite carrier, we are proud to offer secondary language services and candidates who speak English and one or more of the following languages are preferred : French, Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Portuguese, Dutch, Hindi, Punjabi, or Tagalog.
Responsibilities:
- Enforce and follow all Standard Operating Procedures to ensure compliance with WestJet and Regulatory Standards
- Follow all procedures to properly operate safety and emergency equipment such as oxygen systems, aircraft doors, life rafts, evacuation slides, fire extinguishers, galley equipment, communication equipment, and lighting systems.
- Follow all procedures to safety perform on time (SPOT)
- Ensure and uphold exceptional traveler service standards, both inflight and on the ground.
- Complete service and sales in accordance with WestJet service standards.
- Anticipate and adhere to travelers’ needs.
- Effectively manage uncomfortable or challenging situations with the public.
- Carry oneself with the utmost professionalism and poise while on-duty or in the public eye.
- Must adhere to uniform and appearance standards as prescribed under company policy.
Qualifications & Conditions of Employment :
- Must be able to communicate with an advanced level of written and spoken English.
- Candidates must be proficient in reading the English language as one requirement to be successful in the completion of training.
- Customer service experience an asset
- Must be able to solve problems and make quick decisions in the interest of safety, crew, or traveler needs.
- Must be comfortable working in confined spaces.
- Must be flexible and able to work a varied schedule
- Must be 19 years of age or older.
- Must hold a current valid passport; where a Canadian Passport is not held, a Canadian Permanent Resident card (accompanied with all individual Visas necessary to enable you to perform the duties of a Cabin Crew Member wherever WestJet operates) is required.
- Must be able to reach 204 cm without shoes and the ability to raise on the balls of the feet.
- Must be able to obtain and maintain an Airport Restricted Area Identification Card (requires a 5-year traceable history, a clear criminal record and a Canadian citizenship or Permanent Resident Card).
- Must be able to travel internationally (United States and beyond) without restrictions.
- Must be able to lift 50 pounds from floor to waist and 22 pounds’ overhead.
- Must successfully complete an initial training program, no absence from training is permitted.
- Must be able to travel away from home for an extended period.
- Must be ready and willing to work 24h/7d/365y; must be able to work any hour of the day, and any day of the week or year.
- Must be available for reserve shifts. When on call for reserve, Cabin Crew Members must be contactable and able to report to work within a prescribed period of time.
- Must pass a WestJet Post Offer Employment Test
- WestJet is committed to ensuring the health, safety and well-being of our employees, and our travelers. As per our Alcohol and Drug Policy all offers of employment are conditional on passing a pre-employment alcohol and drug screening test.
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we are a fit? Apply now!
About WestJet Group Of Companies
Together with WestJet’s regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.
Our Safety Promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.
WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet’s operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet’s Alcohol and Drug Policy.
As a federally regulated company, the WestJet group of companies is required to comply with all federal mandates. In order to be compliant with the recently-announced vaccination mandate, and to keep our guests/employees safe, all employees will be required to be fully vaccinated against Covid-19 as a condition of employment.
Our Commitment to Diversity and Inclusion
We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.
For more information about everything WestJet, please visit WestJet.com
