Who We Are
We help hourly teams get shift done.
At When I Work, everything we do starts with a mission to help hourly teams work better together. We deliver on that mission by making every piece of hourly workforce management – scheduling, time tracking, shift trading, team messaging, and more – easy and straightforward for managers and employees alike.
The Care team at When I Work is the backbone of our company. We strive to differentiate When I Work in our market through best-in-class support. To us, that means leading with empathy throughout every interaction, seeking to understand customer’s business and industry goals, and providing the best and most efficient solution to accomplish these with When I Work. We focus on quality over quantity, modeling internal customer service and leaning on each other for guidance. We are innovative, fun and passionate about our product and customers.
What You’ll Do
As a Customer Care Representative, you will work directly with our customers to help them navigate When I Work’s suite of software. You will communicate via email and chat with business owners, managers, and employees who are using When I Work to solve their Scheduling and Time & Attendance needs. With a fun, genuine, and empathetic voice, you’ll be troubleshooting and writing clear and concise instructions to solve questions about our software. In this role you will:
Who You Are
You are an excellent written and verbal communicator with the ability to understand, empathize, and problem solve via chat, and email. You have a passion for new technology and enjoy finding ways to make a complex situation simple. You are curious, dependable, resourceful, and get joy from going beyond to make customers successful. You are motivated by a strong, innovative, and passionate work culture and are constantly searching for ways to improve, inspire others, and add value.
Experience And Skills Needed
What Would Be Awesome To Have
What’s In It For You
We believe actions speak louder than words. Every encounter with our people and products should be memorable and helpful. Challenges are exciting, failure is how we learn, and we all have an entrepreneurial spirit. Building an inclusive and equitable workplace isn’t lip service. We invest our time and our money in organizations that are not only working to diversify the current jobscape, but also investing in the future of talent. We’re motivated by a strong, innovative, and passionate work culture and we’re constantly searching for ways to improve and get shift done.
Whether you’re a perfect match or not, if it sounds like a good fit, we encourage you to apply.
The tech industry is notorious for its lack of diverse representation, and we’re aware of the research showing that historically underrepresented groups are less likely to apply to a job if they don’t believe that they meet all of the criteria. Are you hesitant to submit an application because you’re not sure if you check every box? Apply anyway! We would love to hear from you and figure out what you can add to the culture here at When I Work.
We’d love to talk to you! Please submit the following to apply:
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