Williams Machinery Looking for Branch Coordinator at Terrace, British Columbia, Canada Full Time

Williams Machinery has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders, and dump trucks, Williams Machinery services industries such as warehousing, milling, construction, forestry, recycling, and more with their equipment needs. Join our award-winning company and experience working at Gold Certified Canada’s Best Managed Company, A Great Place to Work, and one of BC’s Top Employers.

The Branch Coordinator collaborates closely with the Operations and Service Manager to ensure profitability and operational efficiency of the Terrace Branch. Serving as the primary link between our service, parts, and customers, this role plays a pivotal part within the branch ensuring exceptional customer service and support.

Key Responsibilities:

• Work closely with the Management Team to effectively run the Branch.
• Liaise with vendors and contractors.
• Provide onsite customer service to walk-in customers and facilitate onsite equipment viewings.
• Attend to customer’s calls and effectively communicate with customers throughout the service or sales process, to ensure high levels of customer satisfaction.
• Assist in coordinating road and/or shop technicians.
• Create work orders and complete quotes for required service needs.
• Complete repair estimates and follow up with customer for approval to proceed with work.
• Ensure work orders are closed and invoiced.
• Support parts counter sales as required, by engaging customers in dialogue to understand needs.
• Receive, ship, and organize equipment for the sales department.
• Coordinate rentals by creating contracts, invoicing customers, and documenting returns (including taking pictures, completing inspection reports, and documenting damage).
• Assist with rentals by coordinating the preparation of rental equipment for pick-up and delivery; documenting returns (including taking pictures, completing inspection reports, and documenting damage). Collect payment from customers and other general administrative duties as required.
• Arrange freight for pick up and delivery of service work as required Actively promote and instill a customer focus within the branch operations team.
• Obtain and maintain high levels of customer satisfaction in all customer interactions as evidenced by customer feedback and net promoter scores.
• Employ workplace health and safety practices at all times.
• Other responsibilities as assigned.

Knowledge, Skills and Abilities:

• Able to work closely with Management to support business operations.
• Highly confident and able to make sound decisions.
• Strong communication skills.
• Independent, thoughtful, friendly, and caring.
• Must have good time-management skills.
• Ability to use Outlook, Microsoft Teams, and other Customer Relations Software.
• Experience with Tinnacity a plus.
• Ability to stand for prolonged period of time, lift 50 pounds, and power wash equipment.
• Able to work in an environment with frequent exposure to the elements.
• 2 years’ of experience supporting business operations;
• 3-4 years’ of experience as a service advisor, part person, or in a senior administrative role;
• Equipment experience considered an asset.
• Must have a valid driver’s license and a clean driving record.
• High School Diploma

Compensation Package:

• 3 weeks vacation.
• Extended Benefits.
• RRSP Matching Plan

Values:

• Build trust – with customers and each other;
• Be a team player – commit to working together to win;
• Be customer-focused – “wow” customers so they become raving fans;
• Support community – care for our people, our community and our planet;
• Deliver results – know what you need to do and get it done.

Working Conditions:

The Branch Coordinator is based out of the Terrace office and works 40 hours on average per week Monday to Friday.

• By applying, you consent to share your name and email with our third-party assessment provider only for assessment purposes if any employment assessments are required. Your data will be treated confidentially and not used for any other purpose. Your participation is optional. If you have concerns, contact our HR department.
• Due to the volume of applicants, only those candidates shortlisted will be contacted. Thank you for exploring career opportunities with Williams Machinery.

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