Workplace Safety and Insurance Board Looking for Talent Pool – Payment Specialist at Toronto, ON Full Time

Our priority is the health and wellness of employees and the people of Ontario. As such, this position may involve working from home for part of the duration of this position. The WSIB model mixes working from home, office and field.

About the Workplace Safety and Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits,

medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At the WSIB, you’ll have the opportunity to:

• explore many career paths and follow your passion
• continuously learn and grow professionally
• be recognized for the great work you do
• participate in programs that support your health and wellbeing

You’ll also receive a competitive salary, along with a comprehensive benefit package and defined benefit pension plan.

Bilingual designated roles- You may be eligible to receive a language bonus payment

Recruiting for current and future unilingual and bilingual permanent and temporary opportunities in the following offices: Hamilton, Ottawa, Toronto, Sudbury, Thunder Bay, London, Kitchener and Windsor.

From: $66,752.70

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the “How to apply” section if you require a disability-related accommodation.

What can I expect to do in this role?

Job Summary:

Payment Specialists calculate the average earnings basis for the purpose of processing timely lost time workers’ benefit payments while utilizing the applicable systems.

As a payment subject matter expert and as part of a provincial team, Payment Specialists review, analyze and respond verbally and in writing to enquiries from workplace parties and other WSIB staff. Payment specialists recommend solutions, while appropriately applying the necessary legislation, policy and processes.

How do I qualify?

Key Accountabilities and Responsibilities:

1. Validate the accuracy of benefit payment authorizations and determine appropriate information needed when determining the earnings basis according to applicable legislation

• conferring with Adjudication staff to determine appropriate course of action with respect to payments
• provide detailed explanation of payment in memo format
• consulting with the manager for complex payment problems
• determining and monitoring cases that require a recalculation
• calculating, prorating and ensuring funds are directed to appropriate payees
• creating on-line payment transactions and adjustments and documenting required information

2. Provide specialized technical advice and assistance by:

• providing knowledge and guidance for the application of payment matters related to policies and procedures
• responding to requests for information from Adjudication staff, such as the correct application of benefit payment policies and procedures
• responding to employer and worker enquiries related to correct application of benefit payment policies and procedures in appropriate cases

3. Document payment histories, provide benefit/payment status, and provide detailed written explanations in response to enquiries adhering to privacy guidelines

4. Performs other related duties as required or assigned

Professional Requirements and Qualifications:

• High school completion
• One year prior experience in financial/mathematical concepts
• Demonstrated strong interpersonal and judgment skills
• Demonstrated ability to manage and prioritize workload providing high quality customer service.
• Demonstrated analytical, problem solving and critical thinking skills in order to assess and interpret policy and complex calculations
• Computer literacy including experience in MS office applications

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.

Disclosing conflicts of interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at [email protected].

Privacy Information

We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at [email protected]. The Privacy Office cannot provide information about the status of your application.

Additional Information:

As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.

Application Instructions:

To apply for this position, please submit your application by the closing date on WSIB careers portal: https://www.wsib.ca/en/careers.

Additional Information:

Note:

• This posting is for an organization that is not a part of the Ontario Public Service. The information and tips on the Ontario Public Service Careers website may not apply to this posting. Please use the contact information below to contact the organization directly if you have questions.