Log In
Sign Up
XPERIGO IS AN EXCITING PLACE TO WORK.
Proudly Canadian, for over 30 years, Xperigo has provided B2B roadside assistance and automotive services in Canada and the U.S. market. We provide private label roadside services to top automobile manufacturers, rental car companies and other organizations with large vehicle fleets. We are dedicated to providing best in-class customer experiences to our clients and are continually looking for new and innovative ways to exceed our client’s expectations.
Position Details
Currently our Solutions Centre team is looking for Solutions Specialists. In this role, you would handle customer service and roadside inquiries for Xperigo’s client base and recommend contact centre improvements to increase the efficiencies within the Solutions Centre, as well as to better meet the needs of our clients.
Potential opportunities for flex hybrid or remote work. Full-time comprehensive benefits package including company-paid group benefits, paid vacation, employee and family assistance program (EFAP), and more.
What You’ll Be Doing
- Handle customer requests from Xperigo’s client base for roadside assistance, automotive concerns and program associated inquiries
- Provide process and product knowledge assistance and support for incoming inquiries and issues related to the various programs and system tools
- Arrange required service through the CAA, AAA or client network
- Recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the Solution Centre as a whole
- Achieve or exceed key performance targets
- Make decisions on service exceptions and customer resolution opportunities
- Utilize computer applications to provide exceptional customer service
What You Need To Succeed
An ideal candidate will have:
- High School Diploma
- Previous experience in customer service and/or inbound contact centre
- Demonstrated problem solving skills
- Strong Canadian and US geographical knowledge
What Xperigo Offers
- Advancement Opportunities
- Opportunity to work remotely and in-office under our Flex-Hybrid model.
- Competitive and Comprehensive Benefits including:
- Company-paid Group Benefits
- Pension and Investment Plans
- Paid Vacation and other time off entitlements
- Virtual Healthcare
- Incentive Programs
- Corporate Discounts
- On-Demand Pay, and more.
INDLP
Xperigo is an equal opportunity employer. For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform Xperigo of any accommodation(s) that you may require to ensure your equal participation. All personal information collected complies with the associated privacy act for the applicable province of work.
