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XTL Transport Inc. is looking for a new Dispatcher in Airdrie, AB to become part of an excellent team. This is a great opportunity for an individual who is self-motivated, has strong analytical and computer skills, strong attention to detail and is enthusiastic to work!
Summary:
Troubleshoot and respond to operational issues. Includes maintaining communication and data integrity throughout in order to prevent service failures.
Work Schedule: Sunday to Thursday 6 AM – 3 PM
- must be able to work on-call shifts
- must be able to switch shifts and provide coverage when needed
Responsibilities:
Driver Support
- Ensure phones and satellite messages are answered promptly
- Manage productivity live using Dispatch tools and maintain dispatch status
- Making sure planning is in accordance with service level requirement of +98%
- Responding to various types of operational issues including, but not limited to: equipment breakdowns, driver re-assignments, load delays or cancellations, overweight loads, etc.
- Monitor road and weather conditions, keep driver advised of worsening conditions or road closures
- Maintain driver retention by providing Excellent Customer Service and always being fair with all drivers.
- Provide support to US Dispatching team
- Report issues and opportunities for improvement to appropriate supervisors or HR
Trouble Shooting
- Establish and put in place a plan for loads that do not seem or will not be meeting service commitments. This includes communicating information to customer and customer service
- Ensuring proper type of equipment are assigned to customers and trailer bank commitments are not depleted
- Ensure yard check, load security, heated load and inactive trailers are monitored and reported on when necessary to maintenance and/or terminal manager
- Relay information, obstacles and discrepancies to Operations manager, operations, customer service, and/or any other departments when necessary.
- Monitor for hazardous or time sensitive maintenance flags and assign equipment accordingly
Skills & Abilities
- Must have 1-2 years of experience, either in transport or related industry;
- US Dispatching experience an asset
- Must have good geographical knowledge;
- Candidate must have exceptional interpersonal and communication skills;
- Impeccable, detailed and Proactive Phone and Satellite habits
- Strong attention to detail and a high degree of accuracy;
- Ability to evaluate data and options for action and to reach sound conclusions;
- Must be team player with strong commitment to quality and customer service;
- Ability to multi-task and manage priorities, meet deadlines, work under pressure and take on additional tasks;
- Resolution of problems and initiative
- Critical and strategic thinking
- Innovation / Resourcefulness
Work Environment
- Able to work in a team atmosphere with minimum supervision
- Able to work in a fast paced environment
XTL Offers:
- 100% employer paid group benefits (after 3 months)
- RRSP match program (after 3 months)
- Employee & Family Assistance Program
- “Open Door” Culture
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