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Summary:
Troubleshoot and respond to operational issues. Includes maintaining communication and data integrity throughout in order to prevent service failures.
Troubleshoot and respond to operational issues. Includes maintaining communication and data integrity throughout in order to prevent service failures.
Work Schedule: 7:30 AM to 6:00 PM – 4 days on / 4 days off
- must be able to work on-call shifts
Responsibilities:
Driver Support
Ensure phones and satellite messages are answered promptly
Manage productivity live using Dispatch tools and maintain dispatch status
Making sure planning is in accordance with service level requirement of +98%
Responding to various types of operational issues including, but not limited to: equipment breakdowns, driver re-assignments, load delays or cancellations, overweight loads, etc.
Monitor road and weather conditions, keep driver advised of worsening conditions or road closures
Maintain driver retention by providing Excellent Customer Service and always being fair with all drivers.
Report issues and opportunities for improvement to appropriate supervisors or HR
Trouble Shooting
Establish and put in place a plan for loads that do not seem or will not be meeting service commitments. This includes communicating information to customer and customer service
Ensuring proper type of equipment are assigned to customers and trailer bank commitments are not depleted
Ensure yard check, load security, heated load and inactive trailers are monitored and reported on when necessary to maintenance and/or terminal manager
Relay information, obstacles and discrepancies to Operations manager, operations, customer service, and/or any other departments when necessary.
Monitor for hazardous or time sensitive maintenance flags and assign equipment accordingly
Skills & Abilities
Must have 1-2 years of experience, either in transport or related industry;
Must have good geographical knowledge;
Candidate must have exceptional interpersonal and communication skills;
Impeccable, detailed and Proactive Phone and Satellite habits
Strong attention to detail and a high degree of accuracy;
Ability to evaluate data and options for action and to reach sound conclusions;
Must be team player with strong commitment to quality and customer service;
Ability to multi-task and manage priorities, meet deadlines, work under pressure and take on additional tasks;
Resolution of problems and initiative
Critical and strategic thinking
Innovation / Resourcefulness
Work Environment
Able to work in a team atmosphere with minimum supervision
Able to work in a fast paced environment
XTL Offers:
100% employer paid group benefits (after 3 months)
RRSP match program (after 3 months)
Employee & Family Assistance Program
“Open Door” Culture
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