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Summary Do you consider yourself a self-directed person? Are you comfortable articulating your opinions and backing them up? Yelp’s Content Moderation team evaluates reviews, photos, and other information about businesses to determine whether these posts meet our guidelines. By removing posts that are clouded with conflicts of interest, spam, and other abuse, we ensure that everyone who uses Yelp is finding helpful information about local businesses that will guide them to making informed decisions. We also coach the people impacted by our moderation decisions towards constructive participation on Yelp.
In this role, you’ll read the stories of many different people, and you’ll need to sympathize with their perspectives while maintaining the emotional distance and neutrality that’s necessary to fairly adjudicate disputes. You’ll also need to read between the lines of their stories and “trust, but verify” that they meet our standards— skepticism is sometimes necessary to get to the right resolution.
Much of our work is self-directed, so you’ll need to be an effective manager of your own time to meet your weekly target of case resolutions, but also know when to escalate more complicated cases for discussion with your teammates. You should be comfortable and articulate when sharing your opinions (and backing them up), open to other opinions and constructive feedback, and ready to work as a team to build consensus. A unified approach to enf Summary
Yelp is used by millions of small and local businesses to manage their online presence. Local Businesses are turning to Yelp because we’re uniquely positioned to help them to grow their business and reach their potential customers. Our Product and Engineering teams have partnered with Local Businesses to identify their needs and build innovative products and features to support them. Our commitment to connecting people with great local businesses has never been stronger.
We are looking for a seasoned product manager to lead the charge for building new products and features for local business owners to manage online presence, advertise, and connect to potential customers. If you are looking to own a key part in our mission to help local businesses to grow, work in a billion dollar revenue company, and work with a cross functional group of Engineering, Design, Marketing teams, Biz Ops, Data Scientists, and other Product Managers then this role is for you.
The culture at Yelp is a unique environment combining the best parts of being at a startup with the stability and resources of a successful public company. You’ll have full ownership of the product you’re working on and will be able to make fast decisions in a highly collaborative environment. Your work will have a huge impact on Yelp and the local business community.
This opportunity is fully remote and does not require you to be located in any particular area in Canada. We welcome applicants from throughout Canada. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.
What You’ll Do
- Listen to local business wants and needs, identify, analyze, and prioritize products and solutions to help small and local businesses manage online presence, advertise and connect to potential customers.
- Develop a product roadmap and write functional product requirements in collaboration with marketing, design, analytics, data science, and engineering teams, and other cross-functional partners
- Work with our all-star engineering team to implement and roll out new features that drive revenue to our local business
- Manage the cycle of define / build / release / measure end-to-end
- Define long-term roadmaps, prioritize features and evangelize product launches to executives, product managers, sales, business development, go-to-market team, and other stakeholders at Yelp
What It Takes To Succeed
- Experience of working with small business owners.
- Customer obsession: you genuinely care for our customers and know their needs the best, and translate customers wants and needs into concrete product features
- You are business savvy and metrics driven to make the right product investment decision.
- Cross-functional: you will work very closely with the Engineering team, Marketing team, Design team, Biz Ops team, Data Science, Go to market team, etc. You will drive your projects and influence the roadmap of other cross functional teams.
- Problem solver: strategic thinker, make sense of data, and offer creative solutions to unblock the team to execute. You thrive in ambiguity and lead the team to clarity.
What You’ll Get
- This opportunity has the option to be fully remote in all locations across Canada.
- You can find more information about Yelp’s five star benefits here!
Closing
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”
We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, disability, or any other protected status.
We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 1-415-969-8488.
Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.
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