YMCA OF NORTHERN ALBERTA Looking for Business Administrator – Child Care at Edmonton, AB Full Time

Business Administrator, Child Care

The Northern Alberta YMCA is looking for a Business Administrator to provide essential registration, billing, accounts receivable and administration support at the YMCA. This role will focus primarily on YMCA Child Care. We’re looking for a tech-savvy individual with high attention to detail and strong customer service. Your knowledge and skillsets will ensure that families in our care have the access to the life enhancing programs and services that they have come to expect from the Y.

The YMCA of Northern Alberta strives to integrate our values of diversity and social inclusion in all that we do. We believe that strong leadership is created through the sharing of diverse experiences and perspectives. We actively seek candidates who embody these principles and who reflect the many dimensions of the communities we serve.

Our Culture

We are a charitable organization that provides health and fitness opportunities, child care, housing, community initiatives, and other quality programs in Edmonton, Wood Buffalo, Grande Prairie.

When you work at the YMCA, you’ll play an important part in building strong, thriving communities while positively impacting people’s lives. Join our team at the Y, a place where everyone belongs — including you.

Position Responsibilities

• Accurate and complete processing of YMCA registrations, transfers, and withdrawals including supporting new families through the intake and initial registration process.
• Support Child Care Directors in enrollment and maintenance of waitlists
• Provide technical, financial and account management customer service and support to parents, members and other staff including the use of a case management or ticketing system.
• Ensures the delivery of high-quality centralized registration and account management for all YMCA value streams including Child Care, Health, Fitness & Aquatics, Community & Housing Initiatives and Fund Development
• Management of accounts receivable including communication with staff and customers to update payment information, collect and minimize debt.
• Maintain accurate, complete and current accounts and financial transactions in our CRM (Avocado & Salesforce)
• Responsible for contributing to the identification, development, testing and implementation of solutions for new use cases, workflows, process changes, information or data needs, and technology upgrades to better deliver exceptional internal and external customer service as the YMCA advances an integrated online environment.
• Identify and support workflow and process improvements for centralized registration and account management processes
• Maintain and support the development of appropriate reports to support YMCA systems, initiatives, and operations.
• Assist with other administrative tasks, functions and duties as required

What You’ll Need for This Job

• Previous experience with Child Care registration and account management, enterprise systems and data management in Salesforce would distinguish a candidate
• Effective technical writing & verbal communication skills with a strong attention to detail and customer service
• Minimum 2+ year(s) of administrative experience or combination of both education and experience
• Certificate, Diploma or Degree in Administration, Accounting, Information Systems or related field is an asset
• Intermediate to Advanced knowledge of Microsoft Office Suite (Excel, Word, PowerPoint)

What the Y Brings You

• A meaningful career with opportunities to grow while building your community.
• A culture of honesty, respect and pride in what we do.
• Colleagues who bring diverse perspectives and talents to the workplace.
• A comprehensive benefits package.
• Membership to our health, fitness & aquatics facilities for you and your family
• Reduced fees in YMCA programs such as child care and day camps (depending on availability and employment status).

Disclaimer

We appreciate your interest in YMCA of Northern Alberta. However, only those applicants selected for interviews will be contacted. YMCA of Northern Alberta is an equal opportunity employer that is committed to providing employment opportunities to all individuals. Only those candidates permissible to work in Canada are applicable to this position.