York Region Looking for Learning and Development Specialist – OW (Training Officer) at Newmarket, ON Full Time

POSITION PURPOSE

This position is responsible for assessing learning and development needs; developing and facilitating learning modules and training programs that include customer experience training and/or other training; developing, implementing and reviewing learning and development policies, processes and practices ensuring consistency with Corporate policies and programs.

MAJOR RESPONSIBILITIES

• Collaborates/works with internal stakeholders and follows the corporate strategic leadership, planning and direction related to this function.
• Researches, designs, develops and delivers learning plans modules and manuals.
• Conducts needs analysis, surveys and assessments to determine learning and development needs and areas requiring support.
• Assesses learner performance against learning objectives providing feedback and coaching on performance.
• Implements appropriate tools to evaluate the effectiveness of training programs; prepares summary reports on participant feedback and makes recommendations or adjustments as required.
• Researches program training technology, legislated training requirements, individual and group learning and development plans.

QUALIFICATIONS

• Successful completion of a Community College Diploma in Business Administration, Social Sciences, Adult Education, Training and Development or related field or approved equivalent combination of education and experience.
• Minimum three (3) years demonstrated experience in adult education, including program design, delivery and evaluation and/or training and development experience in related program area.
• Knowledge and demonstrated ability in instructional design, analysis, measurement evaluative methods, facilitation and presentation skills.
• Solid analytical research, planning, coordination and project management skills with ability to work independently on diverse projects.
• Strong interpersonal relationship skills to communicate effectively with all levels of staff, external stakeholders, etc.
• Demonstrated knowledge, skill and experience in writing training modules, programs, reports and delivering training.