POSITION PURPOSE
Reporting to the Supervisor, Customer Service, is responsible for coordinating and executing a broad range of customer service activities for York Region Transit, including receiving and responding to general and escalated customer inquiries; assisting in the preparation/production of call centre statistical reports/analysis and development of customer service standards; providing other administrative duties, as required; and providing guidance, training, mentoring, and coordinating, assigning, scheduling and checking the work of assigned staff and ensuring a safe working environment.
MAJOR RESPONSIBILITIES
QUALIFICATIONS
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