York University Looking for Registration Coordinator at Toronto, ON Full Time

Purpose:
Launched in January 2015, York University’s new School of Continuing Studies (SCS) is rapidlyexpanding. It will be one of the largest and most innovative of its kind in the country with the potentialto reflect the full spectrum of the continuing education field. With unique course delivery models andtop-quality programs, the School will increase the University’s adult and international studentpopulation and will be central to the University’s overall growth strategy.The Registration Coordinator’s primary responsibilities are student registration and admissions, financial processing, and enrolment. and to provide effective, efficient, and excellent client service based on customer service standards established by the Director, Marketing & Enrolment Management.

Education:
College Diploma in English, Communications, Business, Education, or a related field. or an equivalent of 2 years recent experience (defined as within the last three years) working at York University and performing the same or similar tasks. This education equivalency is in addition to the experiential requirements outlined below. University degree is an asset.

Experience:
Minimum of two years’ experience in administration services, registration services, and customer service. Demonstrated experience in admissions processing, financial processing and reconciliation, record keeping, and data management. Demonstrated expertise in client relations, conflict resolution, and problem solving to serve a diverse clientele, as well as effective communication with internal staff and external stakeholders. Demonstrated technical proficiencies in student registration systems (e.g., Destiny), customer relationship management systems (e.g., SalesForce, Microsoft Dynamics CRM), and various point of sale terminals and payment platforms (e.g., Moneris, Western Union, Bank Wires). Familiarity of the university/colleges system, and its admissions process would be an asset.

Skills:
This position requires effective customer service skills. This includes developing positive first impressions, nurturing client relations, identifying client needs, clearly and accurately offering solutions, outlining next steps, managing client expectations, articulating, and enforcing policies, resolving, and de-escalating conflict, and following-up on action items.This position requires organizational, technical, analytical, and critical thinking skills. The role requires the ability to leverage technological platforms to review and process student applications, as well as process and report on financial transactions. Duties requires the ability to query databases, analysis large and complex data sets, and synthesize and report on findings and trends.This position requires a demonstrated ability to work in a fast-paced, high-volume, high-pressure environment with frequent distractions. This position requires flexibility, adaptability, and great attention to detail. The role requires the ability to work independently as well as the ability to build and maintain positive working relationships to coordinate with cross-functional teams and projects. The successful incumbent must possess the ability to exercise tact, diplomacy and discretion when working with confidential enrolment and financial information.

Additional Notes:
Please note: This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.

In order to be considered as an internal applicant, York University employees in the YUSA-1 bargaining unit must apply for jobs through the Employee Career Portal – YU Hire.

If you are a current York University employee in the YUSA-1 bargaining unit and/or are using your job posting rights under the collective agreement to apply for jobs, you MUST log into YU Hire to access the York University Employee Career Portal.

As per Article 12.02(f) of the YUSA-1 Collective Agreement, to be considered an internal applicant, employees in the YUSA-1 bargaining unit must submit the application 5 working days following the first day of posting. this is referred to as the ‘Posted Date’ on the job the posting. This applies to YUSA-1 internal and YUSA-1 Concurrent postings. Please refer to the ‘Posting Intent’ on the job posting.

If not filled by an employee in the YUSA-1 bargaining unit, employees in the YUSA-2 bargaining unit who have applied within the first 5 days from the ‘Posted Date’ will be given preference.

NOTE: York University requires all community members, including employees and visitors who attend our campuses be fully vaccinated against COVID-19, subject to medical and human rights exemptions, in accordance with all applicable laws and regulations. The University’s vaccine policy is integral to our ongoing commitment to health and safety. Offers of employment require that you comply with the COVID-19 Vaccination Mandate by providing proof of vaccination prior to your start date. For information on how York University is responding to COVID-19 please visit the YU Better Together website.

The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.

York University employees must apply to jobs through the Employee Career Portal – YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.

PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.