Your Neighbourhood Credit Union Looking for Member Service Representative at Timmins, ON Full Time

Summer Coverage

JOB SUMMARY:

To provide exemplary member service by serving all members professionally and efficiently, while recognizing the appropriate time to proactively position YNCU products and services to create a positive member experience and improve member loyalty.

DUTIES & RESPONSIBILITIES:

·Greets members and provides exemplary member service in a professional, accurate and timely fashion.

· Accurately process a full range of Member transactions (including cash holdings, bank deposits, bill listings and foreign exchange) following policy and procedures, as well as meeting sales referral goals and consistently providing quality customer service in a professional manner.

·Has the ability to problem solve and assist members on the first interaction

·Maintains member and staff confidentiality at all times.

QUALIFICATIONS:

·Ideally, candidates will have some experience in sales, cash handling, solid computer skills, along with customer service experience.

·Preference given to those pursuing post-secondary education in business, business administration, finance, accounting, or related field, but is not required.

·Proven success working in a fast-paced, high growth environment.

·Must be bondable.

COMPETENCIES/SKILLS:

·Demonstrated ability to effectively problem solve and make decisions as well as manage conflicting priorities.

·Proficient in Microsoft Office Suite, including Excel and Outlook as well as job related software.

·Strong organizational and time management skills.

·Excellent interpersonal, verbal, written and listening communication skills.

·Communicates in a manner that is professional, respectful, effective, and timely.

·Ability to work well independently and collaboratively as a team member and actively contribute to team successes across YNCU.

·Ability to demonstrate integrity and build trust with others and remain open to ideas.

·Ability to embrace and manage change.

·Provides exceptional member and internal client service in every interaction and at every touchpoint.

·Be self-motivated, resourceful, and flexible.

· Ability to maintain confidentiality of sensitive and proprietary information.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at careers{at}yncu.com

Job Types: Part-time, Fixed term contract
Contract length: 4 months

Salary: From $22.94 per hour

Schedule:

COVID-19 considerations:
no