YOVU Looking for Technical Support Advisor at London, ON Full Time

We have an exciting opportunity for an individual to join our talented, energetic, enthusiastic, and customer-focused Technical Support Advisor.

If you have an interest in technology and want to learn modern SIP-based VoIP, we want to speak with you!

Reporting to the Team Lead, Technical Support Advisors provide technical support to a broad range of business customers. Many of our interactions are via email and phone, with the team works together in a dynamic, motivating environment to provide outstanding support to our customers.

What We Can Offer You is:

• In-Depth knowledge of the VOIP industry and the latest hardware peripherals.
• An environment where you would be working alongside like-minded technology enthusiasts.
• Experience with the infrastructure and tools required for managing a VoIP system.
• The opportunity to support the installation, configuration, and troubleshooting of our YOVU Office Phone Cloud Platform
• A collaborative environment where you will have input on improvements and changes within the technical support group
• Our work week is Monday to Friday 8:30 AM – 5 PM

Responsibilities:

• Provide first-level technical support for our customers through email, ticketing, and phone calls.
• Assist in monitoring alerts and reacting where necessary
• Log incoming requests and escalate to team members
• Keep documentation up to date including external knowledge base and asset details
• Provide assistance in onboarding new customers and other moves adds or changes
• Be involved in rotating after-hours on-call support

Job Requirements:

We are searching for someone who brings the following:

The ability to work remotely if required
Post-secondary education, preferably in an IT-related discipline
Work experience (IT helpdesk, computer repair, incident management, computer technician) or a passion for technology, evident in systems you may have built
Understanding of basic or advanced networking
A positive attitude, strong work ethic, and history of making solid contributions to a team
Knowledge of the IT industry, including connectivity, hardware, and peripherals
Comfortable interfacing with customers
Please include a copy of your references with your resume.
Job Types: Full-time, Permanent

Salary:
From $38,000.00 per year

Additional pay:
Overtime pay

Benefits:

Casual dress
Company events
Dental care
Extended health care
On-site parking
Vision care
Work from home

Schedule:

Day shift
Overtime

COVID-19 precaution(s):

Personal protective equipment provided or required
Social distancing guidelines in place
Virtual meetings
Sanitizing, disinfecting, or cleaning procedures in place