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Job Details:
- Employment Type:Full-Time, Permanent
- Work Hours:35 hours per week (Monday to Friday, 3pm – 10 pm)
- Salary: $48,841annually (L5), plus comprehensive benefits
- Location: 150 Elizabeth Street, Toronto, Ontario M5G 0B1
- Internal Application Deadline: Thursday, February 16, 2023
- External Application Deadline: Monday, February 20, 2023
JOIN OUR TEAM
YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.
The Front Desk Support Worker is responsible for a welcoming and supportive reception service and works within a collaborative team to create a meaningful and relevant environment for tenants and guests within a feminist framework that includes a skilled response to and knowledge of the dynamics and effects of trauma, mental health and oppression.
ABOUT YWCA TORONTO – YWCA ELM CENTRE
YWCA Elm Centre includes 300 units of permanent housing for three different resident groups: 165 affordable rental units, 50 units for Indigenous women, gender diverse people and their families and 85 supportive units for women and gender diverse people living with mental health or concurrent mental health and substance use challenges. The Elm Community Engagement Workers provides supports and services to the entire residential community, with a focus on community capacity building, housing stabilization and health promotion.
KEY RESPONSIBILITIES:
- Greets and directs tenants, guests, contractors and suppliers to the Elm housing program;
- Receives and redirects calls from external and tenant to the appropriate staff;
- Schedule appointments for the Women’s College Clinic operating at Elm; schedule tenant booking of communal spaces the Jack Layton Lounge, Nancy’s Auditorium, and the Winona Community Lounge;
- Assist in providing orientation to new tenants to ensure familiarity and understanding of programs, staff and community environment;
- Responds to on-site emergency needs by using the on-call procedures (i.e. Directors, Property Services and Housing Support program staff);
- Take corrective action when responding to potential safety hazards; ensure hazards are reported to the appropriate personnel;
- Report all disturbances, vandalism or other emergencies to the supervisor; complete an incident report as required;
- Liaison with appropriate staff including Housing Workers, Community Engagement staff and Property Services.
QUALIFICATIONS:
- Completion of an undergraduate university degree in a relevant field (e.g. Social Work) (Cases for equivalency will be considered);
- Ability to use equipment relevant to the position i.e., computer, phone system, security monitoring;
- 1 to 3 years directly related experience within supportive housing;
- Completion of the Toronto Hostel Training Centre’s certificate an asset;
- Knowledge of the Residential Tenancies Act;
- Strong interpersonal skills;
- Exceptional verbal and written communication skills;
- Knowledge and experience in de-escalating conflict and responding to crisis situations;
- Ability to interact in a respectful and professional manner with a diverse community of women, their families and guests within a supportive housing environment;
- Experience working with diverse individuals and groups e.g. cultural diversity, gender, abilities, religion, race, sexual orientation, etc.;
- Demonstrate knowledge of and experience working with women living with experiences of precarious housing, poverty, violence/trauma, and mental health/concurrent addictions issues;
- Knowledge and experience working from an anti-oppression framework and trauma informed practice;
- Knowledge of harm reduction framework;
- Ability to follow all safety policies and procedures within the work area and respond properly to emergency or safety situations;
- Ability to think independently, demonstrate good judgment, problem-solving skills and effective decision-making skills;
- Must be organized and detail-oriented;
- Ability to work well under pressure;
- Knowledge of security operating systems an asset;
- Knowledge and ability to communicate in a second language an asset;
- Experience working in a residential setting an asset;
- Completion of WHMIS training an asset.
Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health.
HOW TO APPLY
Please submit your cover letter and résumé to Tammy Hutcheson, Associate Manager of Elm Housing Support Program at [email protected]. Please quote JOB ID number ELM835 and your name in the subject line.
Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. Please indicate on your cover letter your email subject line, if you are an internal candidate. For internal applicants, this position is secondable.
YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.
YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.
YWCA Toronto is a Scent-Sensitive Workplace.
Posting Date: February 7, 2023
About YWCA Toronto:
YWCA Toronto is dedicated to improving the lives of women, girls and gender diverse people. We help women and girls flee violence, secure housing, find jobs, establish their voices, enhance skills and develop confidence. We offer a range of housing options, employment and training programs, community support programs, girls’ programs and family programs; we also engage in systemic advocacy. As part of a national and international movement, the YWCA is a turning point in the lives of 25 million women and girls world wide. We welcome women of all faiths, sexual orientations, races, cultural affiliations and creeds. YWCA Toronto is funded by the United Way Toronto & York Region, the City of Toronto, the Province of Ontario, the Government of Canada, as well as many corporate sponsors, foundations and individual donors.
