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Job Overview Job title EMA LTE Enabler
Global group Global People
Global sub-team Global L&D
Role Summary
“The EMA LTE Deployment Coordinator support role reports to the Learning Deployment Lead and is responsible for being the liaison between the EMA member firms and Global people (Global L&D & Digital HR), leading and supporting administration and coordination activities for implementation and deployment related to the Learning Technology Ecosystem (LTE).
This includes but not limited to being the single point of contact (SPOC) for all EMA member firms relative to LTE communication, event management logistics for instructor-led training (ILT) and virtual classroom (VC) (Train the Trainers and other deployment/information sessions with member firms
This role is responsible for supporting the education and change management efforts for the LTE for the EMA region with support from Global People, as required.
This role also collaborates with the various Global People leads for GLMS, Kaltura, Degreed and other content providers (i.e. Pluralsight, Linkedin learning, Credly, etc.) on communications and support with and between EMA member firms seeking specific guidance.
This role also aligns with the Global L&D content coordinator to manage the distribution of content and the maintenance of the content catalogue.
The EMA LTE Deployment Coordinator support person will be working in a dynamic, fast-paced environment on multiple activities simultaneously, all with competing priorities and tight timelines. This role will also have a secondary dual reporting to the EMA regional L&D lead for day-to-day matters.”
Key accountabilities
% of time Accountability
10 Business Planning
65 Business Operations and Continuous Improvement
15 Relationship management
10 Team and professional leadership
100 Total FTE (100% maximum)
Key activities and deliverables
Activity Deliverables
Business Planning “Supports the global LTE product and business leads in integrating the portfolio implementation and deployment plan into the rolling short- and mid-term plans, amending as required to align with EMA and member firm priorities.
Supports the EMA regional lead to implement and deploy LTE initiatives across the various hosting platforms which include (but not limited to) the following: GLMSKalturaDegreedContent providers endorsed by globalOpentext CMS for content downloads Measurement & Evaluation (MTM) Badging ( Credly) Other as defined
Business Operations and Continuous Improvement “Works with EMA Technology Lead to execute on activities related to the Global LTE education series:
Co-ordinate and plan EMA awareness sessions for the Global LTE Education series
In collaboration with Global, support design and delivery of EMA LTE awareness sessions.
Participate in the Global Train-the-Facilitator sessions and provide coordination support to facilitate VILT sessions to EMA member firms.
Leverage Global marketing communications/collateral/toolkits and adapt as needed to deploy to EMA stakeholders.
Acts as key point person for the region to assess, prioritize and triage LTE-related requests from member firms.
Provides support for reporting requirements from the associated content platforms for scheduled and on demand reports.
Creates and/or collates issue logs for platform issues and liaises with the appropriate Global People sub-teams (digital HR, talent analytics & insights, etc.), to ensure issues are resolved in a timely manner.
Collaborates with LTE product and business leads on testing activities related to LTE platforms.
Identifies areas of opportunity for process improvement based on data / feedback and works with the global team to implement improvements.
Leads or participates in CoP calls, as required.
Key regional deliverables:
Supports the regional onboarding activities, as required by the EMA Learning Technology Lead
Provide weekly updates to the EMA LT team from the tracker, using knowledge of our interests and priorities to highlight key areas for consideration
Proposes and develops content for the EMA LT Teams Channel, driving communication and stakeholder engagement.
Own LinkedIn Learning license management and liaison for EMA (for example, working with firms and LinkedIn contacts to ensure everyone has the licenses they need, support with recharge process).
Produces adoption metrics and dashboards for key stakeholders in a timely manner and also assists in providing deployment metrics on content and courses for Global reporting.
Relationship management “Maintains ongoing, productive relationships with:
EMA Learning Technology leads and stakeholders
Digital HR
Global L&D
GPTS team
Regional peers
Global People team
EMA Member firm L&D “
Team and professional leadership “— Participates in internal and external forums to identify best practices and implement continuous improvement opportunities
Collaborates closely with global and regional leads to share workload and manage capacity as a team.
Experience & knowledge
The ideal candidate is an experienced L&D Deployment professional with 3 – 5 years’ experience across a variety of content management platforms with a focus on business improvement and operations in a global, complex matrix environment
Technical Skills, Abilities & Qualifications
“Ideally, incumbent should have:
Strong ability to grasp technical knowledge to understand platforms, technology and applications.
Experience with and knowledge of change management principles, methodologies and tools.
Experience with technology adoption and education strategies
Strong organizational skills.
Problem solver with a can-do mindset.
Advanced skills in Microsoft Word and PowerPoint.
Co-ordination, planning and prioritization in a dynamic environment
A strong process orientation and attention to detail.
Ability to manage multiple priorities at the same time (e.g. the needs of a variety of stakeholders and the needs and priorities of the business).
Strong desire and capability to learn new skills and new technologies.
Strong interpersonal skills with the ability to work with people of all levels within the business.
Flexible and adaptable with a positive approach to change.
Working with virtual stakeholders and teams in various time zones.
Ability to manage competing deliverables
Operations and business process improvement
The incumbent should also demonstrate the following behaviors:
Delivers exceptional client experiences
Plans for contingencies
Seeks insights and perspectives
Delivers relevant solutions and improvements
Works collaboratively
Shares knowledge
Takes ownership of development
Maintains drive and resilience
Organizes and structures work
Understands the broader context
Displays confidence and passion”
Everyone a Leader compentencies required
Make sound decisions Desirable competency
Foster innovation Desirable competency
Apply a strategic perspective Essential competency
Build collaborative relationships Essential competency
Role
Develop & motivate others Not essential for role
Take opportunities to learn and adapt Desirable competency
Advocate for equality Not essential for role
Act ethically and responsibly Desirable competency
Drive quality Essential competency
Intelligent Working
At KPMG International, we are supportive of helping you to achieve a balance between your home and work demands. We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Please ask to find out more.
KPMG International’s commitment to inclusion & diversity
At KPMG International, we recognise that we need inclusion and diversity to be successful. We want to attract, retain and develop diverse talent at all levels. This means recruiting from the widest pool of talent across our network and beyond, removing barriers that can prevent our people from reaching their full potential, and fostering a fully inclusive environment which empowers everyone to bring their whole selves to work.
Applying with a disability
KPMG International is proud to be an inclusive place to work and we are committed to ensuring that you are treated fairly throughout our recruitment process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require with your recruitment contact.
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