In this position, you will support in-trial Cloud customers Onboarding into ZenHub while working strategically with our Sales team to pinpoint strong opportunities. You’ll interact with potential and newly converted customers through Google Meet/Zoom, Slack, Tickets, and our User Community. You’ll play a key role in growing our business through your insights while collaborating with a world-class team. You will help teams take their projects to new heights and enable the most forward-thinking organizations to engineer a brighter future.
The Customer Success Team does exactly what our name implies. We help our customers be successful, and not just with ZenHub. We aim to understand how ZenHub can be used to support the behaviors and practices that our customers’ teams use to build their products (and improve how they build their products).
We’re a remote-first organization with an existing hub in Vancouver and a growing presence on the US East Coast and throughout Europe. To ensure the best fit for this role, we are looking for a team member in North America.
A little about us
ZenHub is the leading team collaboration and project management suite built into GitHub and GitHub Enterprise. At ZenHub, every team member is charged with getting to know customers deeply, learning how to solve their toughest problems, and turning them into evangelists.
Our customers are smart cookies: some of the best teams at companies like Imgur, NASA, Microsoft, Docker, and Zenefits use ZenHub to stay in the zone. Ideal team members are technical enough to get their hands dirty and product-focused enough to help translate customer requests into product features.
What you’ll focus on:
You’ll be the first point of contact and knowledge for customers during their initial trials and onboarding onto ZenHub.
You’ll interact directly with the teams that run ZenHub for their companies, and their users via video calls, Freshdesk tickets, Email, Twitter, and our User Community.
You’ll run onboarding sessions, webinars, run targeted coaching sessions via video, all with an aim at growing the adoption of ZenHub usage through the evangelism of modern ways of working.
You’ll prioritize which trials get a personalized onboarding and qualify these opportunities to understand how we can best help these teams with ZenHub.
You’ll track progress against growth goals and regularly report on it.
You’ll ensure trials are successful by clearly articulating ZenHub’s benefits to both business and technical users.
You’ll work with Sales and Customer Success Managers as part of the Success Team to ensure new customers are up and running and cared for post-conversion.
You embrace agility and always think about how ZenHub helps your companies achieve the outcomes they are striving for.
Our ideal candidate has:
1-2 years experience with onboarding, project coordination/management, or similar; ideally with exposure to software development and project management methodologies
Engaging Presentation skills (you’re a performer)
A few years working at or with medium and large scale companies (think thousands of employees)
A data-driven approach to working
Bonus points for:
Current / Experienced ZenHub user.
Understanding of Agile / Scrum / Lean / DevOps / etc
Industry certifications a plus (Scrum / SAFe / Scrum@Scale / etc).
Experience with agile project management systems, kanban, task boards, etc.
More about ZenHub:
We’re proudly Great Place to Work Certified! 100% of our surveyed team members said ZenHub is a great place to work, and we received a 94% average Trust Index© Score from our team members.
Don’t sweat it if you don’t have everything listed in the role description. One of our values is “Growth Mindset”. If you have some of the qualities listed above, and are excited about the role and motivated to learn – we want to hear from you!
At ZenHub our people are the priority. We believe the more perspectives we embrace, the stronger our team. We recruit the best, and welcome people of all backgrounds regardless of race, religion, sexual orientation, gender identity, national origin, age, or ability. With a focus on respect and a commitment to continuous learning, we’re building an inclusive culture that supports our team in doing their best work. We work hard to provide our full-time team members perks that make their lives better by offering:
Boundaryless working style. We want our team to work from wherever is best for them. Whether you prefer to work from the comfort of your home office or from our bright, spacious, and dog-friendly collaboration hub, we support you. For those opting to wfh, we offer a generous monthly stipend to cover ongoing remote work expenses. If you opt to join us in-office, we’ll contribute to your commute expenses or bike maintenance.
Flexible vacation. We work hard and it’s important we take time to recharge. We have a flexible time off policy with no hard limit and encourage our team members to take a minimum of 3 weeks off per year.
A commitment to continued learning and development. We provide an annual professional development budget to use towards conferences, classes, books, and other opportunities to maintain and expand your skill set.
Fitness reimbursements. Stay fit with our monthly reimbursements for health-related benefits like gym memberships, fitness apps, and personal training.
Top-of-the-line equipment. In addition to receiving a company smartphone of your choice with a paid voice/data plan, every team member receives a generous annual new tech budget to try new gadgets, tools, and platforms.
Flexible parental leave + top up. We understand the importance and demands of a growing family. In addition to state, provincial, and federal leave allowances, parents on our team are eligible for leave top-up and have the ability to create flexible schedules or take days off when family needs to come first.
Social Connection. When it’s safe to gather again our team will have access to a shared collaboration space in Vancouver, but our team is committed to remote-first. We’re focused on fostering strong relationships and an equitable experience no matter where in the world you’re working.
Check out our careers page to learn more about what other benefits we offer!
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