Zurich NA Looking for Manager, Field Operations at Ontario Full Time

Manager, Field Operations

96629

Job Summary

The Zurich Resilience Solutions (ZRS) Canadian Manager of Field Operations will have a dual role, managing both people and our day to day operations.

This person directs and manages sectors within ZRS Risk Engineering with responsibility for the execution of strategy, policies & service standards and procedures for quality and efficiencies, while enhancing the preference for ZRS’s products, services and solutions.

Job Qualifications

Required:

• Bachelors Degree and 10 or more years of experience in the Risk Engineering area

Preferred:

• Advanced knowledge of Risk Engineering methodologies and insurance industry

• 8 or more years of progressively sophisticated experience in leadership, organizational development, decision making skills and human resources

• Advanced skills and experience in all aspects of consulting and partnering with business leaders

• Excellent organization skills, interpersonal communication skills, with the ability to communicate to all levels of management

• Excellent oral and written communication skills with a strong customer service orientation

• Excellent problem solving skills

• People management experience

Job Accountabilities – Key Accountabilities

• Management of Risk Engineering sector with a team comprised of risk specialists and/or regional leaders – aligning resources appropriately.

• Provide consultation and support to the risk engineering staff as well as customers and business partners such as claims and underwriting.

• Analyze the quality of services provided by risk engineering and the quantity of the risks underwritten and prepare reports accordingly.

• Identify market trends that may impact business results developing recommended action plan.

• Manage relationships with the business by conducting line of business, book of business, class and segment analysis to ensure profitability and growth.

• With our model of delivering fee income based services to our customers, there is an increased focus on improving customer relations, profitability and productivity.

• Monitor and evaluate activities to identify potential risks and issues of non-compliance.

• Participate and/or lead risk assessment for their area of responsibility and escalates potential issues to higher management.

• Develop and implement annual budget for area of responsibility, as well as all people related activities such as performance management, succession planning and pipeline recruitment.

• Business Travel, as required

• Maintain a valid Driver’s License

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

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