Aston Carter Looking for CSR Bilingual – Senior at New Brunswick Full Time

TOP 5 BANK OPPORTUNITY!

SEEKING FRENCH CUSTOMER SERVICE REPRESENTATIVES

100% WFH 6 MONTH CONTRACT

POTENTIAL TO GO PERMANENT

MUST BE BILINGUAL FLUENT IN FRENCH AND ENGLISH

IF YOU ONLY SPEAK 1 LANGUAGE, YOU WILL NOT BE CONSIDERED

WHAT YOU WILL BE DOING

• Call center agent is accountable for collecting 1-3 cycle delinquent and overdrawn accounts while maintaining a high standard of efficiency and customer/client service focus within a call center environment.

• Dialer agents are to maintain objectivity with each customer encounter.

• Assess risk and make payment arrangements within established process or refer customers for alternate Re-Payment solutions (i.e.. Reduced or deferred payment programs, restructure, hardship, etc.).

  Engage in pro-active solution outreach offers to non-delinquent segments

MUST BE AVAILABLE TO WORK SUNDAY – SATURDAY BETWEEN 7AM – 10PM

Must-Have Skills:

• Strong BILINGUAL communication and writing skills – French/English

1 year of previous call center or customer service experience

• Basic understanding of Consumer Collections and relevant functional procedures

• Intermediate knowledge of Microsoft Office (Excel, Word, Outlook)

• Strong communication skills

• Proven ability to work effectively in a fast-paced environment

DISQUALIFYERS?

Can’t comprehend French and English (spoken, read and written)

Monotone

Resume is too jumpy and can’t explain short tenure s

À propos d’Aston Carter:

Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d’Aston Carter. Nous n’utiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d’argent.

Aston Carter, une division d’Aerotek, est un fournisseur d’envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d’Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s’engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu “best of staffing” par nos clients et le talent que nous recrutons, Aston Carter s’engage à livrer un service hors pair a tous nos partenaires d’affaire.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers’ unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.