Entrepôt Trans-Plus Inc Looking for Customer Service Representative at Saint-Laurent, QC Full Time

Our company, a logistic management, distribution and warehousing enterprise is expanding and requires an additional talent to join the Logistics CSR team and contribute to the on-going success of their operation. We are looking for a knowledgeable Warehouse Customer Service role.

Under the direction of the Logistics Director and with efficiency and customer service a priority, the Customer Service Coordinator acts as the liaison between the customer and the transportation company. Acts as first point of contact for the customer and resolves any problems or concerns with the receiving and storing, moving and shipping of supplies, stock and materials to and/or from the warehouse. Projects a positive and professional image at all times, assisting customers promptly and conducting all business in a friendly, courteous and knowledgeable manner. The designated employee, among other assigned responsibilities, will perform the following principal tasks:

• Respond to customer enquiries, providing quick turnaround;

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Data entry for both shipping and receiving into the Trucking Management System (TMS);

• Provide accurate, valid and complete information by using the right methods/tools

• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Work closely with dispatch to ensure flawless transition of information

• Participate in meetings to improve productivity, resolve customer service issues and manage workload of team;

• Assist with training of new employees within department;

• Develop constructive and cooperative working relationships within the team, as well as cross functionally;
• Take care of import-export and relations with customs officers

• Execute any other logistics customer service related tasks as assigned by the direct Manager.

Qualifications:

• Minimum of 3 years experience of customer service (in the trucking industry, an asset);

• Experience with 3PL (An asset);

• Bilingual oral and written in French and English;

• Energetic, hard-working, great attitude, sense of urgency, team player;

• Customer service oriented;

• Strong communication, organization skills and attention to detail;

Knowledge of import / export (asset)

• Proficiency with computer systems, including Microsoft office PC Miller and Truckmate (TMW)(Asset).

Benefits:

• Group insurance benefits (Healthcare & Dentalcare)

• Employee Assistance Program

Do you think you are customer service driven and passionate? Here is an opportunity for you! Apply now!

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking

Schedule:

Experience:

• customer service: 3 years (preferred)