Sr Business Analyst – NetSuite
The Sr. Business Analyst plays a key role in ensuring customer needs are understood, defined, and executed through successful technology and process solutions. This experienced contributor is expected to develop trusted partnerships with business leaders and provide variety of business analysis capabilities that contribute to the design and delivery of technology enabled business solutions, including process re-engineering, gap analysis, and requirements definition. Work with the business functions to simplify, standardize, automate, and share operational processes and workflows, through an ongoing learning and development loop of operationalizing, optimizing, and transforming. This key role will establish trust through relationship building and collaboration, both within IT and business functions. A candidate must rely on experience and judgment to manage and accomplish the goals of multiple strategic and operational initiatives concurrently. A wide degree of creativity and latitude to achieve these goals is expected.
Priorities for the role include:
Determine operational objectives by interacting with the business stakeholders and studying business functions; gathering information; evaluating output requirements and formats
Manage and execute the creation and delivery of strong business requirements and functional requirements
Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
Articulate business needs to document current state processes and support the documentation and implementation of new operational processes
Facilitate requirements elicitation; capture requirements in formal deliverables; prioritize; document user stories, build and manage backlogs
Responsible for understanding the project design, maintaining required artifacts to create an implementation plan and put it into practice
Present to variety of audiences, including executives, project teams, vendors, customer
Maintain user confidence and protect operations by keeping information confidential
Working with the Business Relationship Manager to define the business case (Scope) and Charter
Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
Identifies impact of changes to the affected users, current workflows, and external business environment (i.e. Carrier Systems, Enterprise Applications).
Provides for and/or participates in user training in various functional organizations as required.
Develops system and functional verification tests for upgrades and updates; coordinates user acceptance testing; reviews test results with users and obtains user approvals.
Qualifications:
6+ Years of experience directly working as a B.A., facilitating requirements sessions with business stakeholders, documenting user stories, prioritizing features backlog; etc.
Familiarity and experience with project management processes & tools
Great relationship builder; record of building trust with critical stakeholders
Strong organizational skills and attention to detail
Strong written and verbal communications ability with empathetic listening skills
Critical Thinking and Problem Solving
Negotiation and Diplomacy through solid interpersonal skills
High aptitude with Industry standard methodologies and models (waterfall, Rapid Application Development, SCRUM, Kanban, etc.)
High aptitude with tools such as Visio, Atlassian Suite, Excel, Word, PowerPoint
Strong business acumen; ability to understand business models quickly
Familiar with design thinking
Familiar with business case development
Hands-on knowledge of Domain applications (e.g. Duck Creek, BenefitPoint, Zywave, Work Smart, Applied Epic, Retirement/Wealth platforms) is preferred but not required
Insurance brokerage operations knowledge is preferred
Due to the nature of this position, you may be required to work outside regular business hours
#LI-POST
Department Information Technology
Required Experience: 5-7 years of relevant experience
Required Travel: Up to 25%
Required Education: Bachelor’s degree (4-year degree)
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