We are looking for a Member Experience Coordinator (MEC) to join our in-Clinic team and be a part of the clinic’s Support Team. This position would be most like a ‘Host’ or ‘Veterinary Reception’ in other clinic settings. Reporting to the clinic’s Practice Manager, this role will be leveraging their skill set to elevate the member experience in the clinic. This role will also work to support the flow of communication across the clinic in addition to managing the member experience from the moment the member arrives in clinic to when they leave the clinic.
In this role, we are looking for someone who is passionate about pets and the people who love them, and someone who is excited about delivering stellar experiences to our members.
What You’ll Do:
You Have:
Our Promise To You:
We’re looking for people who are not just team players, but also leaders. If you’ve made it this far, you’re probably looking for something different than what’s already out there. So were we — let’s meet.
The role of MEC at Juno may require evening and weekend work, as well as working closely with team members who are working with Members who may be experiencing emotional distress and/or frustration, as well as managing challenging members and patients. This position will be based in our clinic with occasional travel required locally for training and cross functional meetings with our Clinic Support Centre team. This position may require lifting and moving of packages of various weights and sizes.
Juno Veterinary is committed to providing an equal employment opportunity for all candidates and employees. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a positive and successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and throughout employment by contacting our People Operations team. If you have feedback on how to make our recruiting process more equitable or accessible, please let us know!
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