The Canada Customer Service Center Team Lead will support a moderate scale of customer service activities for our single-site team. We seek a professional to contribute to optimizing and monitoring daily transactions and workflow including trouble shooting complex customer issues. Key Accountabilities
Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
Monitor controls and reporting.
Train new team members as needed.
Execute customer service strategies.
Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
Other duties as assigned Qualifications
Minimum Qualifications
Bachelor’s degree in a related field or equivalent experience
Must be legally entitled to work for Cargill in Canada
Other minimum qualifications may apply
Preferred Qualifications
Previous experience working on projects. Position Information
Relocation assistance will not be provided for this position.
Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.
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