As the Customer Service Specialist, your primary objective is to retain our customers and ensure the transition of clients from satisfied to thrilled advocates.
Your responsibilities include developing strong relationships with clients, connecting with key business contacts and presenting performance reports and presentations. You will also answer client queries and help them plan and identify new online opportunities. In this role, you will liaise with cross-functional internal teams (including Sales, Operations and Product Development departments) to improve the entire customer experience.
If you are familiar with digital marketing, have a flair for client communication and understand consumer behaviour, we’d like to meet you.
Responsibilities
Requirements
During the ongoing pandemic, this position is primarily remote and it is important that you are motivated, self-driven, and can meet deadlines while being responsive and connected using project management and team tools.
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