Description
Opening up a world of opportunity.
HSBC is a financial services organization serving more than 40 million customers across the world through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.
We’re here to use our outstanding expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.
Wealth and Personal Banking
We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.
About the role
Branch Location: 869 Douglas Street, Victoria
As a Personal Banker you are a Brand Ambassador for HSBC Bank Canada, delivering an outstanding customer experience by identifying and fulfilling all customer needs at first point of contact.
You will work within a customer facing capacity in branch, generating revenue growth by meeting and exceeding customer needs, and maximising opportunities across all customer segments.
We’re looking for people with personality, drive and ambition to join our teams.
Your Responsibilities
Demonstrate sound understanding of HSBC products and services; articulating these to your customer in an engaging and confident manner.
Effectively question and listen to your customers, enabling you to fully understand both new & existing customer’s financial circumstances and needs
Proactively drive referrals to Branch Specialist, Premier and Wealth colleagues, to ensure that the customer is provided with the best possible advice
Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & self-service points, to meet their varying needs
Be proactive in building & creating a customer base through the use of Customer Contact Lists, referrals & walk-ins
Qualifications
A passion for continuously delivering an outstanding customer experience
Consistently deliver a personalised, friendly & efficient service at all times
Effective communication skills, which will enable you to build strong professional rapport
Ability to demonstrate your understanding of a customer’s requirements through effective fact finding
Ability to safeguard the bank by holding difficult conversations with your customers on subjects like Anti-Money Laundering, sanctions, complaint handling, and estate planning
HSBC Proud
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We encourage all Black people, Indigenous People of Canada and people with disabilities to self-identify in their applications. Please contact our Canada Careers mailbox ( [email protected] ) with any additional inquiries or for support and reasonable accommodations during the selection process.
If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.
Job Field: Branch and Retail Banking
Primary Location: North America-Canada-British Columbia-Victoria
Req ID: 0000I6LS
Loraas has an immediate opening for an Operations Supervisor in Saskatoon, SK . Our priority is to give our drivers...
Apply For This JobStatus: Contract- up to 24 months Working Conditions: Hybrid, 3 days in the office Education Level: 4-year University Degree. Location:...
Apply For This JobPosition description Reporting to the Director of Recruitment, Admissions, and Awards, the Admissions Officer works as part of a team...
Apply For This JobJob Family: Engineering Req ID: 362513 Explorez notre monde numérique Voulez-vous créer des technologies qui transforment le quotidien de milliards...
Apply For This JobThe primary purpose of the Lobby Lounge Attendant is to server our guests and to maintain the highest possible guest...
Apply For This JobTransformation Manager, Operations Personal Banking Primary Location : CA-QC-Montreal Island-Montreal Employee Status : Regular : Schedule : Full-time : As...
Apply For This Job