Description:
As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices.
Classification: IT Customer Support II
Union: AUPE GSS
Unit and Program: Technology Client Support Services
Primary Location: Fort McMurray N Lts HC/Mnt Hlt
Location Details: As Per Location
Multi-Site: Not Applicable
FTE: 1.00
Posting End Date: 25-OCT-2022
Employee Class: Regular Full Time
Date Available: 05-DEC-2022
Hours per Shift: 7.75
Length of Shift in weeks: 2
Shifts per cycle: 10
Shift Pattern: Days, On Call
Days Off: Saturday/Sunday
Minimum Salary: $30.52
Maximum Salary: $37.26
Vehicle Requirement: Driver’s License, Vehicle Required
Required Qualifications:
Completion of certificate in Computer Support or equivalent.
Additional Required Qualifications:
A post-secondary education in an Information Technology or related discipline. Minimum 3 years of experience providing on site computer support in a diverse technology team environment. Experience with the implementation, operation, repair and maintenance of computer equipment, applications, and peripherals. The ability to lift 22 Kg (50 lbs.).
Preferred Qualifications:
IT industry certification(s) i.e. ITIL Foundations certification and Health Care experience are highly desirable.
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