Being part of a winning team is an important criterion for you?
Working in a growing company is a decisive element for you?
Do you want to progress in your role?
Do you have an appreciation for quality chocolate?
You are our candidate!
Our success also depends on our exceptional employees!
We are looking to fill the position of BILINGUAL CUSTOMER EXPERIENCE REPRESENTATIVE who will be an integral part of a team responsible for ensuring a successful customer service experience through every interaction with a customer, whether in person, over the phone, by email, by fulfilling an order received or by supporting the sales team by providing important tools or information.
MAIN TASKS:
The BILINGUAL CUSTOMER EXPERIENCE REPRESENTATIVE will be responsible for, but not limited to:
• Work closely with the sales managers responsible for the sale in order to assist them in confirming orders (keeping price lists up to date, assisting with the production and updating of product presentations, communicating the necessary information and images customers, send samples, assist in the preparation of sales fairs, etc.)
• Collaborate with various internal teams, including production, shipping, marketing and accounting (process orders received by email or via the website, accurately communicate the information necessary for production, invoice customers on time timely and keep files and systems up-to-date and accurate, etc.)
• Contribute to the day-to-day operation of the on-site showroom/boutique (greeting customers, answering product questions, making purchases, ensuring necessary inventory is kept, and maintaining general upkeep of its appearance).
• Maintain knowledge of upcoming products and innovations by consulting the sales & marketing team.
REQUIRED EXPERTISE
• Preferably a high school diploma or other training deemed relevant,
• At least 2 years of experience focused on customer service, preferably in an office setting
• At least 1 year of retail experience, ideally in the Consumer Packaged Goods (CPG) industry
• Excellent command of English and French, both oral and written
• Strong knowledge of Microsoft Office, especially Excel and PowerPoint
• Working knowledge of SIGM software is preferred
ESSENTIAL QUALITIES
• Excellent sense of organization and the ability to properly establish priorities
• Ability to work under pressure and multi-task
• Concern for customer service and the preservation of the company’s image
• Reliable team player without fear of working independently when needed
• Maintain a positive, empathetic and professional attitude towards clients AND colleagues at all times
• Approach oriented towards problem solving
• Ease of adaptation to changes
• A real desire to learn, and to contribute
By being part of our team, you will have access to the following advantages:
• Permanent full-time position (37.5 HOURS per week, 8 a.m. to 4 p.m., Monday to Friday)
• Competitive salary according to experience
• The possibility of professional advancement
• Easy access and free parking or accessible by public transport;
• Employee discount
• Quiet, healthy and safe work environment
• Safety measures related to COVID-19 in place
• Casual dress allowed!
You are recognized for your commitment, initiative, reliability, autonomy and resourcefulness, send us your curriculum vitae without delay!
We thank all applicants for their interest, but only those selected for an interview will be contacted. The use of the masculine gender is only used to lighten the text.
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