Responsibilities:
§ Coordinate the administrative requirements for the processing, flow and control of newly-awarded sales orders and post warranty maintenance contracts.
§ Develop and implement procedures for contract management and administration; assist and provide recommendations in the continuous improvement of contract management and administration of systems and processes.
§ Monitor and update customer database with associated documentation (hard copies and electronic files, invoice details) for sales orders and maintenance contracts focusing on accuracy and integrity of data.
§ Review and verify accuracy of Invoices (SEC) prior to sending to customers to ensure compliance with contract requirements.
§ Notify customers of upcoming maintenance contract renewals and end of warranty maintenance prior to their expiration working with sales team members and, where necessary, end customers in an effort to produce a high rate of renewal.
§ Create excel reports to calculate, prorate and reconcile maintenance fees to prepare customer maintenance quotes and contracts.
§ Coordinate sales contract approval process and obtain signatures, track and monitor changes.
§ Serve as the point of contact for customers on contractual matters – ensuring timely review and approval/reconciliation of variations.
§ Work closely with internal sales and operations team to create a united front to the customer and identify revenue opportunities.
§ Maintain Contract repository for IDEMIA’s Canadian customers.
§ Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness
§ Distribute sales related reports and presentations as required by extracting and manipulating data from the system;
Qualifications:
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