Join this privately held international manufacturing company, a leader in its field for over 85 years, which fosters a pleasant, positive and collaborative work environment within its teams.
Summary of Duties:
Teaming with the Customer Service Supervisor, you will be instrumental in supporting the sales force, writing quotes, entering orders into ERP, managing major accounts and general sales requests.
Job Description:
– Write and transmit quotes, logistics information, resolve credit disputes and warranty claims;
– Receive and process customer orders, requests and/or concerns covering products ordered;
– Prepare and enter sales/purchase/transfer orders into the ERP system and perform inventory
verification;
– Maintain changes to price catalogs and reference materials to ensure they are all at current revision
levels;
– Work with other team members to identify productivity improvements for the group;
– Be the liaison with the local sales force and customer base as well as various departments
(manufacturing, IT, operations, quality) within the organization.
Qualifications and skills required:
– BAC (an asset) or DEC;
– 5 years of experience in customer service;
– Experience in industrial products (HVAC, sealing systems, lubricants or industrial maintenance
products, motors) or related;
– Excellent communication, organizational and priority management skills;
– Be able to create strong relationships with customers, but also to work in a team and to have an
ability to adapt;
– Have an interest in technical products, curiosity and openness to learning; Good knowledge of the
Microsoft Office Suite and the operation of an ERP system.
By pursuing your career within this company you will benefit from
– Benefits paid 100% by the employer;
– RRSP with employer participation;
– A sick day program (paid if not taken);
– 3 weeks of vacation;
– Possibility of telecommuting days;
– Very competitive salary depending on your experience.
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