This is to be achieved by listening to daily customer needs and acting proactively to meet and exceed scope of works and providing additional products or services to meet and exceed their everyday needs in real time. Job Summary This role is responsible for leading, managing, coordinating, and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners. The key focus areas of this role are in managing: • Customer Experience & Retention • Communication between United, Customer & Partner • Performance of our Partners & Cleaners • Overall Store Operations (Including store budgets, profitability & KPI’s) • Quality Standards & Audits • Training • Cost Management • Increasing Revenue & Profits per Store and Customer Banners • United & Customer Processes, Policies & Guidelines • Support to other Area Managers as required Duties and Responsibilities Planning & Budgeting: • Responsible for participation in the development and implementation of annual plans by customer banners (annual waxing schedules/, budgets, potential add on sales opportunities). • Implement store level budgets.
Lead or participate in store transition meetings with new customer and partner together about expectations around scope of works and set expectations. Internal Communication: Lead and coordinate all store level communication with United Partners daily on issues and actions. • Set expectations with Partners, provide training, coaching & mentoring. • Participate in cross-functional weekly & monthly meetings with Regional & Support Teams (e.g., L & D, Partner Relations, Equipment Services).
Process Compliances: • Lead all process initiatives/implementation at store level; Work with Sr. management on identifying store level trends and process gaps. • Lead store level customer store/calibration walks. • Lead process adoption in Salesforce.
In-Store Specials. Conduct Visitation Audits & manage Case mgmt. for issues and escalations. Create and implement Periodic Schedules.
A.R.I and H & S Compliance I.D Badging & uniform compliance for all Partners & cleaners In Store Partner Training and support Partner Effectiveness in Partner training Program Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes Cost Management & Controls: • Responsible at store level for Revenue + Cost per Store; Budget Vs Actual + Gross margins. • Responsible for the store level financial activities related to billing, invoicing, store budgets, customers, suppliers and sub-contractors’ expenses, employee hours, material costs over budget, equipment repair costs. • Support Sr. Mgmt.
for operational costing for new & existing business. • Monitor asset inventory, including but not limited to, equipment, supplies at store level. Revenue growth in existing business: Implement transitions of new business in stores in compliance with customer transition process. • Lead growth of In-store business by upselling Special services.
Workforce & Performance Management: • Co-Lead Performance Mgmt. for Partners with Partner Effectiveness team as per United reports (Monthly inspections, escalation reports, attendance reports, visitation reports) Recruitment, Training & Development: • Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners and Partner management (e.g., Partner Change Overs (PCO); Group Echo; Insurance, Contract signing, ID Badging for all staff and Partners; Material Ordering; Invoicing. • Lead In-Store Partner Training (Scope + Equipment + Material Ordering) and support Partner Effectiveness & L & D in overall Partner training program. • Lead daily/weekly mentoring and coaching of Partners on store performance and customer scope of works.
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