Moneysworth & Best Looking for Customer Service and Data Coordinator at Brampton, ON Full Time

Established in 1984, Moneysworth & Best develops, produces, distributes, and markets over 750 shoe and foot care products to over 10,000 stores across North America and abroad. , 2022

Customer Service and Data Enrtry Coordinator

The Customer Service and Data Coordinator will lead functions related to the order processing, customer service, and will support accounts receivable actions for accounts and/or customers they are assigned to. They will also provide administration support to the organization.

What you will do:

· Manages incoming orders (Ecommerce, Phone, Email, EDI).

· Review the customer’s payment history prior to working on the order.

· Reviews incoming orders and contacts customers where needed to correct issues, seek clarity, or provide alternatives to minimize backorders.

· Enters orders into the ERP system, schedules pick orders based on the date requested by the customer. Creates pick orders and releases orders to the warehouse.

· Tracks order progress through the operations process and help resolve any issues that may arise.

· Coordinates and books shipments through couriers and other transportation avenues.

· Prepares and sends invoices to customers they are assigned to support.

· Acts as the initial point of contact for customer service inquiries that may be related to products, orders, mis-shipments, shortages, overages, inventory, quality, where to buy, product knowledge, how to use, or other related requests.

· Project manage each service inquiry from initial contact through to resolution and closeout including remedial corrective action initiation and coordination.

· Ability to assess and triage urgent need circumstances and elevates to the attention of senior leadership.

· Responsible for inputting all customer service inquiries into the company’s operating system and tracking all communications between the customer and the company through to resolution.

· Responsible to continuously look at opportunities to enhance customer experience and team’s delivery on customer service requests.

· Data entry

· Update’s pricing in the ERP System

· Organizes and files papers, documents, and other collateral per standard procedures.

· Acts as a backup to or supports other functions in the organization.

What you will need to be successful:

· Experience working in a depot, distribution center, customer fulfillment center, or similar industry or environment.

· Excellent written and verbal communication skills and possess the ability to carry phone-based conversations.

· Strong customer focus with good listening and clear message transmission capabilities

· Detail-oriented with a strong work ethic

· Work independently and accomplish required tasks with minimal supervision.

· Ability to multi-task, prioritize, and manage time effectively.

· Technology savvy with good working knowledge of Microsoft Office; Word, Excel, PowerPoint

· Strong problem-solving and conflict resolution skills.

· Excellent organizational skills and attention to detail

Additional Nice to Haves:

· Fluent in French

· Previous customer service experience.

· Exposure to, and experience with using an ERP (Enterprise Resources Planning) System

Moneysworth & Best is committed to the core values of equal employment. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based on an individual’s qualifications and experience, free from discrimination or harassment due to race, ancestry, place of origin, ethnic origin, colour, citizenship, creed, gender, sexual orientation, age, marital status, family status, disability, and any other legally protected class in accordance with applicable federal, provincial, and local laws. Moneysworth & Best is committed to creating and maintaining an inclusive workplace. Applicants should advise Human Resources if they require any type of accommodation during the recruitment process.

Application deadline: 2022-03-07

Expected start date: 2022-03-07

Job Types: Full-time, Permanent

Salary: $41,000.00-$43,600.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Masking and Distancing

Application question(s):

• Are you willing and able to commute to this location daily?

Work remotely: