Medicentres Looking for Clinic Manager (temporary) at Calgary, AB Full Time

Reports to:
Regional Operations Manager

Department:
Operations

Date:
December 2022

Job Location:
Mount Royal Medicentres

Grade:
6

JOB PURPOSE:
Reporting to the Regional Operations Manager, responsible for efficient day to day operations of the clinics. The Clinic manager is responsible to implement, lead and communicate new initiatives and programs to staff and physicians. Additionally, work collaboratively with physicians, patients, clients, vendors and other internal and external customers to support high quality patient care.

JOB DIMENSIONS:
Staff: Medical and Non-medical staff

Financial: Responsible for the finances of the clinic, specifically clinic labour, clinic supplies both medical and office, and EBITDA.

Other: Responsible for training, coaching and direct supervision of medical and non-medical

clinic support staff

PRINCIPAL RESPONSIBILITIES:
Clinic Management and Oversight

Achieving the performance goals including, but not limited to patient retention, patient satisfaction, patient count, controllable expenses, and operational targets.

Responsible for patient, physician and staff engagement.

Ensures that company policies, processes and procedures are adhered to

Ensures optimal levels of medical and office supplies

Ensures clinic equipment is well maintained

Ensures that funds generated by the clinic are accurately accounted for on a daily basis

Ensures standards of cleanliness and safety are maintained

Responsible for handling patient concerns in an effective manner in accordance with our customer service standards

Communicates and executes on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians.

Liaises with the Regional Operations Manager and other Clinic support team members regarding clinic profiles and changes

Ensures all operational reporting and metrics are completed in a timely manner

Ensures the EMR is protected and safeguarded according to organizational policy

Manages clinic staffing levels for adherence to the staffing model

Responsible for all aspects of performance management, performance reviews and progressive discipline

Responsible for hiring both medical & non-medical staff as required

Communicates Health & Safety initiatives in the clinic to ensure compliance with company policies

EMR trainer for new physicians

Performs other duties as assigned

Business Development

Supports and executes on business development programs and initiatives

Supports the growth of the clinic

Participates in and supports community involvement and perception of the Medicentres brand

Organizational Leadership

Exemplifies the organizations core values and ensure staff are aware of organization’s core purpose and core values and are performing to these standards on an ongoing basis

Leads by example and demonstrates a ‘hands on’ approach in identifying and responding to issues in a timely manner

KNOWLEDGE, SKILLS AND EXPERIENCE:
5-7 years clinic experience

3 years management experience, preferably in a health care clinic

Customer service focus with strong communication skills

Detail oriented with exceptional problem-solving skills

Demonstrated ability to be adaptable and flexible

Demonstrated leadership skills with the ability to manage and motivate teams

Ability to handle confidential information in compliance with the Health Information Act guidelines

CONTEXT AND ENVIRONMENT:
Ability to work flexible shifts including evenings and weekends. Fast paced environment, where ability to manage day to day operations of the clinic are essential. Must be able to adjust their schedule accordingly to work evenings and weekends to ensure exceptional customer service culture is observed on all shifts. Travel between sites.

INTERNAL COMMUNICATIONS:
Physicians

Clinic Support Office departments (IT, Accounting, Human Resources)

EXTERNAL COMMUNICATIONS:
Vendors

Suppliers

Patients