Queen’s University Looking for Technical Analyst at Kingston, ON Full Time

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

A Brief Overview

The Information Technology Services department requires a Technical Analyst on our Email and Microsoft 365 team to operate and support the enterprise email platform at the University. The Technical Analyst will work closely with other analysts, administrators, and security specialists to enable, automate, and maintain an array of operating systems, services and applications that make up this environment. The services and applications include Exchange Online, Exchange servers, mailing list management software, and the email security gateway.

In support of these services the Technical Analyst will ensure provisioning, deprovisioning and the fulfillment of requests related to email, calendaring, security, and compliance. The position will support the enhancement of processes to existing services, ensuring the timely delivery of services, and preparing documentation, including related procedures. The Technical Analyst will also introduce efficiency through automation using programming and scripting tools such as PowerShell, Perl, and/or Linux shell scripting. This Technical Analyst requires some knowledge of Linux system administration.

This position completes system-related new staff setups, access requests, hardware requests and training setups. This position troubleshoots problems with software, hardware, installation, and upgrades, and configures, installs, tests, updates, maintains, backs-up, supports, and administers multi-user systems and server applications. This position supports users through technical knowledge to ensure proper use of software and hardware. This position also identifies staff system requirements and develops and implements deployment schedules.

As a member of the Email and Microsoft 365 this position will be involved in implementing and supporting new Microsoft 365 and email services as evolving technology is leveraged to meet the needs of a diverse University community. This role requires technical knowledge to resolve problems autonomously and anticipate problems and act to mitigate any risk. Strong communication skills and a focus on customer service are fundamental to success in the role.

If this exciting role is of interest to you, we encourage you to apply.

Job Description

What you will do

• Completes work from ticket workflow including new staff setups, access requests, hardware requests and training setups.
• Troubleshoots problems with software, hardware, installation, and upgrades.
• Configures, installs, tests, updates, maintains, backs-up, supports, and administers multi-user systems and server applications.
• Configures systems and security on software to protect data by encryption and domain password security.
• Maintains documentation on installation and configuration specifications.
• Supports users through technical knowledge to ensure proper use of software and hardware.
• Identifies staff system requirements and develops and implements deployment schedules.
• Provides support to the application database.
• Other duties as required in support of the department and/or unit.

Required Education

• Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

Required Experience

• More than 2 years and up to and including 3 years of experience.
• Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
• Provide consultation and advice on non-straightforward and/or complex issues.
• Interaction with others typically requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the needs of the intended audience.
• Build relationships, trust and credibility.
• Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
• Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
• Participate in project team meetings and develop individual project plans.
• Lead procedural or technological change within a unit.
• Identify new problems and seek information and input to fully understand the cause of problems.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Draw logical conclusions and provides opinions and recommendations.
• Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
• Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant’s accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca .