The Customer Service Representative will support a moderate scale of customer service activities for our single-site team. We seek a professional to contribute to optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or delivery issues. Key Accountabilities
Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
Execute customer service strategies.
Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
Other duties as assigned Qualifications
Minimum Qualifications
Diploma/Certificate or Bachelor’s degree in a related field or equivalent experience
Strong customer service skills with ability to build and maintain lasting relationships with customers.
Ability to work extended or flexible hours as required.
Demonstrated proficiency in Microsoft Word, Excel, Outlook
Must be legally entitled to work for Cargill in Canada
Preferred Qualifications
Two years of experience in a business setting. Other combination of education and experience will also be considered.
Understanding of agriculture practices and challenges
#LI-KA2 Position Information
Relocation assistance will not be provided for this position.
Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.
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