Versaterm Looking for Deployment & Support Specialist at Ottawa, ON Full Time

Who We Are

For more than 40 years, Versaterm Public Safety has defined the future of public safety software, delivering success to agencies, large and small, with an end-to-end ecosystem of solutions from community engagement to case closure. Versaterm’s dedication to public safety is demonstrated by an unwavering commitment to customer satisfaction, development of innovative software solutions powered by advanced technologies, and a team dedicated to making a difference in the lives of those sworn to serve.

This is an exciting time for us! We’re currently experiencing significant growth, with increased sales and installations of our public safety products. So join us as we continue to be innovative, focusing on creative, seamless solutions that allow our customers to focus on the communities they serve.

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The Role*

The Deployment and Support Specialist is an IT professional responsible for deploying and supporting mission critical technologies in Police, Fire and EMS environments. The successful candidate for this position enjoys working in a dynamic, fast-paced, collaborative team environment and interacting with clients. We are seeking a self-starter, who is continually considering ways to improve their own efficiency and the team’s productivity.

Mentored by a Senior Deployment & Support Specialist, this role is key to delivering, installing, configuring, upgrading, patching, and documenting the Versaterm software suite. You’ll work with project managers and clients to ensure that the Versaterm software is installed and maintained in accordance to the strict guidelines necessary for these mission critical systems. Our specialists must be trustworthy, independent, and technically competent as they will be accessing and applying changes to live public safety systems for police agencies, fire departments and ambulance services.

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What You’ll Do*

• Install, upgrade and configure the Versaterm suite of applications on various customer, cloud and in-house Linux based servers
• Deploy database changes to client sites
• Plan and coordinate data migration between systems
• Configure and maintain tools for generation, deployment and monitoring of product builds
• Improve performance and reliability of product builds and deployment strategies
• Communicate with customer IT staff for deployment related questions
• Troubleshoot, Document and Resolve issues as required
• Work effectively on several concurrent client and/or internal projects
• Provide off-hours on-call support on a rotation basis
• Maintain awareness of trends in technology and operational requirements.

What You’ll Bring

• Degree/Diploma in computer science or related field
• 3-5 years of related technical experience (Previous experience is of value however recent graduates are also welcome to apply)

• Background with Linux operating system and command line tools
• Experience with virtualization tools (VMware) and cloud computing (AWS)
• Understanding of scalable, distributed, always-on systems
• Experience in creating scripts (e.g. Linux shell scripting, Perl, Python, etc.)
• Experience with configuration management software such as GIT
• Understanding of database technologies and concepts
• Experience with Active Directory or LDAP environments
• Solid troubleshooting and problem-solving skills
• Excellent communication skills (written and verbal)
• Good time management and organization skills
• Team player willing to share knowledge and learn from others
• Ability to obtain a Government of Canada Reliability security clearance

You’ll Succeed if You Have

• Strong analytical thinking Skills

• Effective decision making
• Intense focus on customer service with the desire to go above and beyond to meet client demands and project deadlines
• Ability to manage multiple priorities
• Acute attention to detail
• Ability to to think outside of the box and be innovative
• Accountability for actions and results

• Ability to be an Independent worker who is able to prioritize work and meet deadlines

• Ability to forge robust internal and external partnerships
• Ability to collaborate and contribute to strong teams

Equal Opportunity

Versaterm Public Safety is committed to building and supporting inclusion, diversity, equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com.

Job Type: Full-time