Customer Support Analyst
WHO IS Ava
Ava Industries is a growing, Calgary-based company that provides high-performance, cloud-based electronic medical record (EMR) software to primary care health care providers. Our software was built by family doctors for family doctors with a focus on providing well-designed, easy-to-use software for healthcare professionals.
WHO ARE WE LOOKING FOR
We are looking for Medical Office Assistant (MOA) experienced individuals who are or have worked in the healthcare industry (ideally in a medical clinic) and understand patient management and medical terminology.
The Ava team is completely remote, with employees located all across Canada. This is a full-time position that is primarily remote work with the opportunity for occasional clinic customer site visits. We offer a flexible but stable work schedule within our core operating hours which are 8 AM to 6 PM (MST) Monday to Friday. This is a great opportunity for anyone who has been working in a clinical environment who is looking for a change and still wants to work in the healthcare industry.
RESPONSIBILITIES
The candidate will aid the users of Ava Industries Electronic Medical Record (EMR) software by resolving clinic customer issues and listening to concerns through email, video, and phone. The candidate will provide training to new and existing users and assist with developing customer-facing online guides and videos to support the software product.
EXPERIENCE AND SKILLS
Job Type: Full-time
Salary: $44,000.00-$48,000.00 per year
Benefits:
Schedule:
COVID-19 considerations:
Yes. We serve medical clinics. We follow Alberta Health guidance on all operations and in-person activities.
Education:
Experience:
Work Location: Remote
Application deadline: 2023-02-15
Expected start date: 2023-03-01
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