Imagine working from home from 2:00 – 10:00 p.m. for an award-winning staffing agency.
A rare and unique opportunity awaits an individual who is customer-service oriented, highly organized, a team player, and known to co-workers and friends as a multi-tasker extraordinaire!
Sentient HR is hiring for the position of evening Client Care. This employee will be the primary contact to take child care centre orders by phone, text messages, e-mail and through our technology platform. Client Care is responsible for confirming all orders placed, providing timely updates on shift statuses, and confirming when shifts have been filled or lost. Client Care will also be responsible for contacting staff to assign them on open shifts.
If you have ever been disheartened by a customer experience where someone forgot to contact you back, and you believe that you could provide better service, this position allows you to make that positive impact. Your role is to follow up and follow through – always answering the phone calls, e-mails and text messages that come through in a lightning-fast manner.
Client Care must be responsible for responding to all client communiques with rigorous follow-up timelines. The timelines for following up with clients will be set by the Supervisor. If client issues arise, Client Care will note the concern and address it immediately, while also making management aware for follow-up.
Qualifications and Experience
Schedule
Remote work arrangement. The office phone and laptop will be provided.
Monday – Thursdays: 2:00 p.m. – 10:00 p.m.
Sundays: 2:00 p.m. – 10:00 p.m.
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