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Life at Groupe Major
Are you a customer service pro who is bilingual and dreams of working from home? We have the perfect career opportunity for you!
Major stands out with its multi-insurer approach and team of passionate professionals. They go above and beyond to meet the needs of their clients through personalized solutions and exclusive technologies. If you’re a communication ace and thrive in dynamic environments, Major is the ideal company for you! Join us for a stimulating and rewarding career!
Are you a customer service pro who is bilingual and dreams of working from home? We have the perfect career opportunity for you!
Major stands out with its multi-insurer approach and team of passionate professionals. They go above and beyond to meet the needs of their clients through personalized solutions and exclusive technologies. If you’re a communication ace and thrive in dynamic environments, Major is the ideal company for you! Join us for a stimulating and rewarding career!
Benefits & Perks
• Salary between $23 and $27 per hour
• Flexible schedule with the possibility of teleworking 5 days a week
• PAE and telemedicine program
• Retirement savings plan and benefits
• Strategic position with the possibility of advancement
• 3 weeks of vacations, plus 5 mobile days and 5 more days in the summer
Tasks and Responsibilities
The customer service agent will have the following responsibilities:
• Respond to telephone or email requests from the member clientele
• Carry out the necessary research on insured guarantees
• Forward letters of acceptance for exceptional medications to participants
• Accompany and support members with the use of our various tools: member portal, membership portal
• Maintain a satisfactory level of knowledge to ensure accurate and quality service
• Process claims
Profile
Here is a summary of the profile we are looking for in the person who will occupy the customer service agent position:
Requirements:
• 2 years of experience in the customer service field. Call center experience is an asset
• Diploma of college or university studies in administration, financial services, or any other relevant training
• Personal insurance and/or collective insurance and annuity licenses from the AMF an asset
• Advanced use of Office365 suite
• Fluent in French and English, both oral and written
• Experience in the insurance field as an asset
Beyond the skills:
• You can adapt to various contexts with sometimes changing priorities
• You have interpersonal skills and excellent relationship-building skills
• You are organized, resourceful, versatile, and proactive
Do you thrive in a dynamic and entrepreneurial work environment where every employee can contribute in their way, regardless of their position in the organization? A dedicated and talented team is eager to welcome you! Apply now or contact Hélène to learn more about job opportunities and working conditions.
Hélène Massé Pothier
Talent Acquisition Advisor I Emplois Compétences
819 566-4070, ext. 272
hmasse-pothier@emploiscompetences.com
www.linkedin.com/in/helenemassepothier
CNESST AP-2000372
Quebec, Canada
*The masculine gender is used to facilitate reading and has no discriminatory intent.
