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Staff – Union
Job Category
CUPE 2950
Job Profile
CUPE 2950 Hourly – Clinic Receptionist (Gr2)
Job Title
Clinical Receptionist – Part time
Department
Division of Respiratory Medicine | Department of Medicine | Faculty of Medicine
Compensation Range
$23.49 – $24.09 CAD Hourly
Posting End Date
March 27, 2023
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.
Job End Date
Apr 30, 2024
Job Summary
You are in an employment position located within a health-care facility. Therefore, this
offer is conditional upon the successful verification of full vaccination against Covid-19
provided prior to your start date, as required by a provincial health mandate. Failure to
provide successful verification within this time frame will result in the withdrawal of this
conditional employment offer.
offer is conditional upon the successful verification of full vaccination against Covid-19
provided prior to your start date, as required by a provincial health mandate. Failure to
provide successful verification within this time frame will result in the withdrawal of this
conditional employment offer.
The clinical receptionist part time for 2 days a week (preferably Tuesday and Thursday).
The clinical receptionist acts as a receptionist for the Respiratory Clinic, answering and routing phone calls and receiving patients. The position is also responsible for arranging tests, retrieving and filing test results, scheduling patient appointments, and photocopies, mails and files consult letters for specified doctors.
Organizational Status
Reporting to the Clinic Manager with additional direction from the Medical Director. The position works directly with another clinical office assistant, technician and an asthma educator. The position schedules appointments and receives calls for 28 physicians and an asthma educator. Some tasks may be delegated by these people, although no supervision is given by them.
Reporting to the Clinic Manager with additional direction from the Medical Director. The position works directly with another clinical office assistant, technician and an asthma educator. The position schedules appointments and receives calls for 28 physicians and an asthma educator. Some tasks may be delegated by these people, although no supervision is given by them.
Work Performed
The major responsibilities of this position include:
- Receives patients and visitors in person or by phone.
- Handles incoming phone calls by screening, assessing and routing calls and answering inquiries when appropriate
- Schedules and remind patients of their appointments
- Books tests for clinic patients
- Retrieves test results via CareConnect
- Scan documents into EMR
- Mailing/faxing of results, pharmacy request and other clinic letters
- Orders, receives and returns x-ray, CT and MRI films
- Puts information onto the grid so x-ray results can be reviewed by physicians
- Sorts mail and faxes received by paper and eFax.
- Checks and prepares charts prior to patient arrival.
- Maintains office supplies.
- Photocopies, mails and files consult letters for specified doctors
- Maintains patient database and ensures statistics are accurately maintained.
- Screens patients for any sickness for COVID-19.
- Knows how to maintain personal working profile on UBC Workday
- Provides clerical support for the walk-in laboratory including: typing up physician interpretations, faxing reports and billing for procedures.
Consequence of Error/Judgement
The office assistant is required to ensure patient files are complete with recent test results, in order to ensure that physicians have all information necessary in making clinical decisions.
Supervision Received
The office assistant is required to exercise some initiative and judgment in establishing priorities and carrying tasks through to completion. New or unusual problems are referred to the Clinic Manager. The position is supervised by the Clinic Manager.
The office assistant is required to exercise some initiative and judgment in establishing priorities and carrying tasks through to completion. New or unusual problems are referred to the Clinic Manager. The position is supervised by the Clinic Manager.
Supervision Given
No daily supervision is given, but the office assistant may train new staff on office and billing procedures.
Minimum Qualifications
High school graduation, plus completion of a Medical or Dental Office Assistant program (including terminology), plus one year of related experience, or an equivalent combination of education and experience.
Preferred Qualifications
Completion of Medical Office Assistant program and three years of related experience. Computer skills required (MS Office, Access, Excel and MSP billing). Ability to type 40 wpm and to operate a normal range of office equipment. Ability to work effectively under pressure, maintain accuracy and attention to detail. Excellent interpersonal and communication skills are required. Ability to work both independently and within a team environment. Ability to exercise tact, discretion and confidentiality.
WORKING CONDITIONS:
The office assistant will work in a clinical office, with computerized equipment. There is a natural light source and overhead lighting.
