We are looking for a Support Analyst to join our dynamic team of smart, positive, and passionate people who are appreciated for their unique talents and empowered to do their jobs well. We are looking for individuals with proven experience in client service, troubleshooting, and analytics to help us support our Utility Customers on the SmartWorks product they own. As part of the team, you will be troubleshooting and designing new solutions for customers while continuously increasing high customer satisfaction. We highly value team members who communicate clearly and concisely, and who work to build a positive and enjoyable workplace.
This remote role welcomes candidates anywhere in Canada and the US. Our head office is located in Ottawa, ON, however all of our staff work remotely from their homes.
empowers utilities to navigate change and unleash the potential of the smart infrastructure. At SmartWorks we are committed to delighting our customers and we do that by ensuring our customers receive maximum enduring value from their investment in our solutions. SmartWorks’ MeterSense Meter Data Management (MDM) and SmartWorks Compass Data Analytics software solutions are essential components to enable the smart grid by intelligently processing and analyzing the extreme quantities of data produced from Advanced Metering Infrastructure (AMI).
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