YOU’RE ALL ABOUT going THAT extra MILE TO help OTHERS.
At AMA Our brand is important to us and we set the bar for supporting our members. Providing a first-class member experience is the hallmark of working for AMA. We only hire the best and provide a competitive wage with flexible hours and the possibility for future growth and development for our Member Service Representatives. The ideal candidates will have strong customer service & communication skills to provide excellent over-the-phone member experience and will possess an outgoing personality with a positive attitude in conjunction with the ability to be a team player. The ability to have a flexible work schedule is a must, including evening and weekend availability.
How many times have people said to you, “You’re such a good listener”? Or “I knew I could count on you”? You’re the person your friends and family turn to when there’s a crisis because they know that you’ll calmly guide them through the storm. When our members are in difficult and stressful roadside situations, they want to know that they’re in good hands – they want to speak to someone who knows exactly how to get them the help they need, when they need it. It’s exactly these qualities that we’re looking for in a Member Services Representative for our 24/7 Roadside Assistance team.
Business Unit: Roadside Assistance – AMA
Position Type: Auxiliary
Days and Hours of Work: Hours of operation for this role are between 6:00 AM and 11:00 PM, and shifts will be scheduled anytime within these hours, 7 days a week. Our shifts are between 4 and 8 hours, with the option of split shifts. Please note that our peak times are evenings and weekends; availability during these times is a requirement of the role. The total number of hours of work will vary and are dependent on business needs. There are no guaranteed hours/shifts; however, once you provide us with your availability, we will do our best to meet that. We request that you are available to work a minimum of 15 hours per week. Plus, for your convenience, you’ll get your schedule at least 2 weeks ahead of time.
Training: Training is paid, full-time, can be done remotely, and provided through our in-house online training system combined with facilitator lead training. Classes are scheduled from May 23 to June 9 from 8:30 am to 4:30 pm, Monday to Friday and are required to be eligible for the position.
Position Requirements:
WHAT MOVES YOU
WHAT YOU’LL DO
WHAT YOU’VE DONE
WHAT YOU’LL GET
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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