Looking for work as a Customer Service Representative and have Call Center Experience? Our clients in the Utilities/Infrastructure field are looking to find the perfect candidate to fill a On-Site role within their Markham Team.
Are you articulate, highly-shilled and love providing great customer service? This position might be for you!
This Customer Service Representative opportunity is located in Markham, Ontario and this role IS NOT a remote position. (Warden Ave & Highway 7)
Pay: $20/HR
Primary responsibilities for this role may include:
– Manage inbound customer service calls with a professional manner
– Use strong prioritization skills and a sense of urgency
– Create a fantastic first impression for inbound callers
– Deliver outstanding, friendly customer service in a timely fashion
– Data entry and database management
– Canceling and re-billing corrections.
– Recording and tracking detailed customer interactions and transactions
– Completing move in and move out field activities in the Customer Care Billing system.
– Responding to telephone service requests in a fast paced environment on a queue; incoming calls
– Electronic customer inquiries; Processing forms, applications and customer service requests emails
– Setting up & maintaining customer accounts including various billing /payment programs;
– Researching, analyzing and providing resolution to customer billing complaints;
– Scheduling customer payment arrangements
Qualifications:
– Previous call center experience, an asset
– Oracle or CRM software experience required
– Punctuality and Attendance
– Previous experience working in a utilities call center
– Very fast paced environment and must be able to work under pressure
– Must be able to commute to office within Markham (nearest intersection; Warden Ave – Must be able to work a minimum of 37.5 hours a week without attendance issues
– Understand call center protocols
– Proficiency with Microsoft Office applications, especially with Excel and Outlook
– Excellent verbal and written communication and interpersonal skills
– Understanding of Customer Relationship Management (CRM) systems
– Able to maintain a professional and positive attitude when speaking with customers
If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.
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